Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandee Sherrow

Kalamazoo,MI

Summary

I have been working in the food industry for 16 years. Customer service and hospitality is second nature to me. I am dependable and consistent in my job proformance. Providing an enthusiastic and positive experience to customers and my co-workers. I maintain focus, clarity, adapt to stressful situations during the work shift.

Overview

11
11
years of professional experience

Work History

Server

Saugatuck Brewing Company
06.2023 - Current

Duties Include but not limited to:

  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Server

Kyoto Japanese steakhouse
12.2020 - 08.2023

Duties include but not limited to:

  • Engaging with customers with an enthusiastic and positive attitude
  • Knowledge about menu items
  • Team work with other staff
  • Diligence in taking orders
  • Working in a fast pace environment with clarity
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

FOH Shift Manager/Server/FOH Shift Manager/Server/Head Bartender

The Dock at Bayview
06.2013 - 08.2016

Duties include but not limited to:

  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Education

Currently in School - Social Work

Kalamazoo Valley Community College
Kalamazoo, MI
04.2028

High school -

Harper Creek High School
Battle Creek, MI
01.2010

Skills

  • Food Delivery
  • Guest Engagement
  • Food Inspection
  • Order Management
  • Daily Specials Memorization
  • Safe Food Handling
  • Beverage Preparation
  • Supply Restocking
  • Order Accuracy
  • High-Volume Dining
  • Hospitality Service Expertise
  • Cash Handling
  • Food Safety Understanding
  • Point of Sale Operation
  • Food and Beverage Pairings
  • Organizational Skills
  • Positive Attitude
  • Effective Communication
  • Conflict Resolution
  • Multitasking Abilities

Timeline

Server

Saugatuck Brewing Company
06.2023 - Current

Server

Kyoto Japanese steakhouse
12.2020 - 08.2023

FOH Shift Manager/Server/FOH Shift Manager/Server/Head Bartender

The Dock at Bayview
06.2013 - 08.2016

Currently in School - Social Work

Kalamazoo Valley Community College

High school -

Harper Creek High School
Brandee Sherrow