Brandee Southern-Thomas
Vitality Assistant Living
Little Rock,AR
14
years of professional experience
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Vitality Assistant Living. Proven ability to enhance guest engagement and satisfaction through effective communication and problem-solving. Adaptable and reliable, consistently delivering results while maintaining cleanliness standards and prioritizing tasks in fast-paced environments.
Work History
Server
6 Months- Served residents meals promptly while following dietary restrictions and portion guidelines.
- Maintained clean dining areas and sanitized service stations between meal periods.
- Communicated resident preferences and special requests to kitchen staff accurately.
- Assisted with tray delivery and beverage service during breakfast, lunch, and dinner.
- Monitored meal timing to support smooth dining room flow and resident satisfaction.
- Followed food safety procedures while handling dishes, utensils, and serving equipment.
- Responded courteously to resident needs and resolved simple service issues quickly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Contributed to inventory management by monitoring stock levels.
Assistant Manager
11 Months- Supervised daily store operations, ensuring smooth customer service and floor coverage.
- Trained cashiers on POS procedures, register accuracy, and transaction handling.
- Monitored inventory levels and restocked merchandise to maintain product availability.
- Resolved customer concerns promptly while supporting positive shopping experiences.
- Opened and closed store, balancing cash drawers and securing daily assets.
- Assisted with scheduling, task delegation, and shift coordination for team coverage.
- Maintained store cleanliness, organization, and compliance with safety standards.
- Supported sales goals through effective merchandising, promotions, and checkout efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Special Needs Nanny
8 Years 7 Months- Provided attentive daily care for children with special needs, supporting routines, hygiene, and comfort
- Monitored behavior, needs, and safety cues, responding quickly to changes in condition or mood
- Followed care plans, medication schedules, and family instructions with accuracy and consistency
- Assisted with meals, feeding support, and age-appropriate activities tailored to developmental needs
- Fostered emotional well-being through active listening, validation, and encouragement during difficult moments or transitions.
- Increased independence in daily living activities by teaching self-care skills such as dressing, grooming, and hygiene management.
Retail Sales Associate Cashier
2 Years- Operated point-of-sale system to process cash, card, and mobile transactions accurately.
- Assisted customers with product selection and answered questions about store merchandise.
- Balanced cash drawer and verified register totals at start and end of shifts.
- Restocked shelves, organized displays, and maintained clean, orderly sales floor.
- Checked customer identification to support age-restricted sales compliance.
- Resolved basic customer concerns promptly to maintain positive shopping experience.
- Followed store procedures for pricing, returns, and merchandise handling.
- Supported opening and closing tasks, including cleaning, stocking, and register setup.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Utilized POS systems efficiently, minimizing errors and expediting customer transactions.
- Conducted price checks for customers, leading to transparent and trustworthy shopping experience.
- Encouraged participation in loyalty programs, increasing customer retention and repeat business.
CNA for Private Family
6 Years 3 Months- Assisted with bathing, dressing, and personal hygiene for comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported mobility, transfers, and positioning to promote safety and skin integrity.
- Prepared meals and assisted with feeding according to care instructions.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
- Assisted with diagnostic tests and medical procedures, contributing to accurate diagnoses and treatment plans.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assistant Manager
5 Years 1 Month- Supported store manager with daily operations, cash handling, and customer service standards.
- Supervised sales floor activity, ensuring recovery, merchandising, and stocking requirements were met.
- Trained associates on register procedures, store policies, and operational expectations.
- Monitored inventory levels, organized backroom stock, and coordinated merchandise replenishment.
- Opened and closed store procedures, securing cash, equipment, and daily operations.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Supervised day-to-day operations to meet performance, quality and service expectations.
CNA
7 Years 4 Months- Assisted clients with bathing, grooming, and dressing while preserving dignity and comfort.
- Monitored vital signs and reported changes promptly to nursing staff.
- Supported mobility, transfers, and safe ambulation using proper lifting techniques.
- Documented care activities and observed symptoms accurately in patient records.
- Prepared meals, encouraged nutrition, and maintained clean living spaces for clients.
- Communicated client needs clearly to caregivers, families, and clinical teams.
- Repositioned bedridden clients to help prevent pressure injuries and improve comfort.
- Followed care plans, safety protocols, and infection control procedures consistently.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Prevented cross-contamination by cleaning and sterilizing equipment.
Special Needs Assistant
8 Years 3 Months- Supported students with special needs during daily routines, classroom activities, and transitions.
- Assisted with personal care, mobility, and safety needs in respectful, attentive manner.
- Reinforced teacher instructions and helped adapt lessons for individual learning requirements.
- Monitored behavior, redirected attention, and maintained calm, structured environment.
- Encouraged participation in social and academic tasks through patient one-on-one support.
- Documented observations and followed care plans to maintain consistent student support.
- Developed strong rapport with students through empathy, patience, and understanding of their unique challenges and strengths.
- Assisted in the development of social-emotional learning curricula tailored to the unique needs of students with disabilities.
- Implemented visual aids, sensory tools, and adaptive equipment to facilitate student engagement and participation in classroom activities.
- Coordinated with speech therapists, occupational therapists, and other specialists to provide comprehensive support for students with special needs.
- Non verbal and verbal autistic child and teens.
RCT/PCT
13 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Helped clients with total care needs.
- Helped with their every day needs and wants.
- Paid attention to detail while completing assignments.
- Followed specific care plans according to the client.
- Worked with children and the elderly. Whether behavior, developmental or total care.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Task prioritization
Multitasking and organization
Calm demeanor
Positive and professional
Problem-solving
Excellent communication
Adaptable and flexible
Reliable and responsible
Timeline
Server
Vitality Assistant Living
04.2026 - CurrentRead More
Assistant Manager
Sunoco APlus
06.2025 - 05.2026Read More
Retail Sales Associate Cashier
Tobacco Outlet
05.2023 - 05.2025Read More
Assistant Manager
Family Dollar
09.2021 - 2023Read More
CNA for Private Family
Family Seeking Total Care for Their Mother
07.2020 - 2024Read More
CNA
At Home Care Group
06.2019 - 2023Read More
Special Needs Assistant
Micheal P
07.2018 - 2022Read More
Special Needs Nanny
Private Care
03.2018 - 2026Read More
RCT/PCT
Conway Human Development Center
01.2013 - 2017Read More
Central High
High School Diploma
Read More