Branden Beckman
Gilbert,AZ
Summary
Looking to join a career with exciting and uplifting atmosphere where quality knowledge, personal excellence, integrity, outstanding work ethic, and creativity are considered valued. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Kona Grill
05.2023 - 10.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Supported needs of 15 - person wait staff who attended to specific needs of countless customers daily for Asian-American Fusion restaurant with social relevancy and intentionality.
Front Desk Receptionist
EOS Fitness
05.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Online Loan Specialist
Presto/CashTime title and registration loans
08.2022 - 12.2022
- Responsibilities included: Calling clients, algebra equations for loan numbers, keeping up with store, following up with clients, etc
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Observed regulatory, compliance and security policies and procedures to keep data as safe as possible from breaches.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Sales Associate
Living Spaces
03.2022 - 05.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
Telemarketing and sales department
Smartshield Roofing
01.2021 - 05.2022
- Responsibilities included: Cold calling, door knocking, appointment setting, follow up calls, advertisements, adjuster meetings, etc.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Attended industry events and conventions to explain sales opportunities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
Front desk employee
Freedom fitness
09.2020 - 05.2021
- Responsibilities included: cleaning the gym, greeting members, checking in members, stock inventory, etc.
Busser
Natolinos Italian Restaurant
10.2019 - 02.2020
- Responsibilities include: cleaning, washing glasses, sweep/mop floors, serve food/drinks, and talk to customers.
Education
general education/honors and advanced placement courses, advanced diploma -
Thunderbird High School
Phoenix, AZ05.2020
Skills
- Very hard/good worker and excellent student work ethic
- Works proficiently with students and teachers
- Vastly intelligent in school
- Quality time management and organization skills
- Communication skills
- Leadership
- Initiative and ability to work in a team/group
- Mortgage lending
- Credit option explanation
- Credit analysis
- Real Estate Loans
- Loan Origination
Certification
- Level one fingerprint clearance card, 05/17/2019
- Drivers permit, 06/17/2017
- Drivers License, 12/17/2017
- Food Handlers Training Card - 10/17/2023
Accomplishments
- Made varsity football as a sophomore in 2017
- Worked 3 jobs thru 2018-2019
Affiliations
- Thunderbird football team
- Thunderbird men's track team
- Volunteered for a little league tee ball team for Shaw Butte little league in 2016
- Volunteered for levels 4-6 gymnastics meet in Anaheim, CA in 2018
- Volunteered for levels 3-5 gymnastics meet in Phoenix, AZ in 2018
References
Available upon request
Professionalmemberships
- FBLA-PBL (The Future Business Leaders of America-Phi Beta Lambda), 08/2018 - 05/2019
- Coding, American Academy of Professional Coders (AAPC), 08/2016 - 05/2017
Timeline
Server
Kona Grill
05.2023 - 10.2024
Online Loan Specialist
Presto/CashTime title and registration loans
08.2022 - 12.2022
Front Desk Receptionist
EOS Fitness
05.2022 - 01.2023
Sales Associate
Living Spaces
03.2022 - 05.2022
Telemarketing and sales department
Smartshield Roofing
01.2021 - 05.2022
Front desk employee
Freedom fitness
09.2020 - 05.2021
Busser
Natolinos Italian Restaurant
10.2019 - 02.2020
- Level one fingerprint clearance card, 05/17/2019
- Drivers permit, 06/17/2017
- Drivers License, 12/17/2017
- Food Handlers Training Card - 10/17/2023
general education/honors and advanced placement courses, advanced diploma -
Thunderbird High School
Similar Profiles
Lily ThomasLily Thomas
Restaurant Hostess/Food Server at Kona GrillRestaurant Hostess/Food Server at Kona Grill
Madison MantheyMadison Manthey
Hostess and Server at Kona GrillHostess and Server at Kona Grill
Muchiwa DadiriMuchiwa Dadiri
Head Hostess at Kona GrillHead Hostess at Kona Grill