Branden Collins
Houston,TX
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Kerrville Bus Company. Excelled in staff management and inventory control, boosting service quality through effective problem-solving and relationship building. Skilled in training and mentoring, demonstrating a strong work ethic and attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Road Supervisor
Kerrville Bus Company
06.2012 - 03.2020
- Managed a team of five to provide exceptional customer service and maintain high cleanliness and safety standards.
- Maintained accurate records of sales and expenses and managed inventory to ensure product availability.
- Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
- Demonstrated leadership in resolving customer complaints and developing solutions to improve service quality.
- Conducted employee performance evaluations and developed training programs to improve performance.
- Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
Truck Driver
Schneider National Inc.
12.2011 - 02.2012
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Picked up and delivered products promptly while ensuring safety and compliance with company policies and procedures.
- Maintained accurate records of deliveries and worked closely with dispatchers to coordinate schedules and routes.
- Provided exceptional customer service by communicating effectively and resolving issues promptly.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Process Associate
TJ Max
05.2010 - 12.2011
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
- Processed merchandise, stocked and zoned shelves, and provided excellent customer service.
- Maintained accurate records of inventory and assisted in visual merchandising to improve store presentation.
- Demonstrated flexibility and adaptability by working in various departments as needed.
Education
Associate of Applied Science - Cyber Security
University of St. Thomas
Houston, TX12-2023
Skills
- Team leadership
- Customer service
- Active listening
- Time management
- Problem-solving
- Conflict resolution
- Relationship building
- Strong work ethic
- Self-motivation and discipline
- Training and mentoring
- Staff management
- Attention to detail
- Inventory control
Certification
- Commercial Driver's License (CDL A) - Texas.
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- Hazardous Materials Endorsement (HME) for CDL - Texas Department of Motor Vehicles.
Languages
English
Native or Bilingual
Timeline
Road Supervisor
Kerrville Bus Company
06.2012 - 03.2020
Truck Driver
Schneider National Inc.
12.2011 - 02.2012
Process Associate
TJ Max
05.2010 - 12.2011
- Commercial Driver's License (CDL A) - Texas.
- Transportation Worker Identification Credential (TWIC) - Transportation Security Administration.
- Hazardous Materials Endorsement (HME) for CDL - Texas Department of Motor Vehicles.
Associate of Applied Science - Cyber Security
University of St. Thomas
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