Eiliana Aguirre
Hesperia,CA
Summary
Results-driven professional with extensive experience in operations management and customer service. Skilled in problem-solving, time management, and safety compliance, consistently improving service standards and employee performance through effective communication and feedback.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Road Supervisor
Keolis Transit Services, LLC
Hesperia, CA
05.2022 - Current
- Supervised daily operations, ensuring adherence to safety regulations and service standards.
- Conducted regular inspections of vehicles, identifying maintenance needs and ensuring compliance with safety protocols.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Worked closely with personnel and customers to resolve problems.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to management.
Caregiver
Chantilly Lace Manor
Hesperia, CA
09.2020 - 05.2022
- Provided compassionate support to residents with daily living activities, enhancing overall quality of life.
- Administered medication and monitored health conditions, ensuring compliance with care plans and protocols.
- Developed and implemented engaging recreational activities, fostering social interaction among residents.
- Collaborated with healthcare professionals to assess and adjust care strategies based on individual needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Turnover Specialist
Rim Properties, LLC
Hesperia, CA
03.2018 - 09.2020
- Streamlined leasing processes, reducing turnaround time for prospective tenants.
- Implemented digital tools for tracking maintenance requests, improving response times significantly.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Restructured customer service process, ensuring quicker response times.
- Frequently inspected production area to verify proper equipment operation.
Education
High School Diploma -
Apple Valley High School
Apple Valley06-2004
Skills
- Strong communication skills
- Team leadership
- Safety compliance
- ADA compliance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Critical thinking
- Decision-making
- Vehicle inspection
- Time management abilities
Certification
- Licensed Tax Preparer since 2011
- Licensed Medical Billing and Coding since 2010
Languages
Spanish
Native or Bilingual
Timeline
Road Supervisor
Keolis Transit Services, LLC
05.2022 - Current
Caregiver
Chantilly Lace Manor
09.2020 - 05.2022
Turnover Specialist
Rim Properties, LLC
03.2018 - 09.2020
High School Diploma -
Apple Valley High School