Branden Konopka
Mechanicsville,VA
Summary
Proven leader and effective problem-solver, adept at enhancing operational efficiency and customer satisfaction at Jersey Mike's Subs. Skilled in crew leadership and teamwork, consistently ensuring quality service and resolving issues to secure customer loyalty. Demonstrates exceptional time management and attention to detail, contributing to a positive and efficient work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Crew Member Shift Manager
Jersey Mike's Subs
10.2020 - Current
- Collaborated with fellow shift managers to optimize operational efficiency across all shifts without sacrificing quality or guest experience.
- Coordinated maintenance requests when necessary to ensure a safe and functional work environment for both crew members and customers.
- Resolved customer complaints and issues professionally, ensuring repeat business and loyalty.
- Increased customer satisfaction by consistently providing friendly, attentive service to all patrons.
Host
The Giambanco's Italian Grill
08.2020 - 10.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Umpire
Mechanicsville Little League
03.2018 - 05.2018
- Maintained a professional demeanor throughout games, effectively managing conflicts between players or coaches when necessary.
- Promoted good sportsmanship among players.
- Officiated games fairly and impartially using sound judgment and decision-making skills.
- Improved game fairness by enforcing rules, regulations, and upholding the highest standards of sportsmanship.
Education
Bachelor of Arts - Homeland Security And Emergency Management
Virginia Commonwealth University
Richmond, VA05-2026
High School Diploma -
Mechanicsville High School
Mechanicsville, VA06-2022
Skills
- Crew Leadership
- Worker Training
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Reliable and Responsible
- Problem-solving abilities
- Multitasking
- Attention to Detail
Certification
- ServSafe Food Safety Training, National Restaurant Association, 2024, June
- FEMA Independent Study Courses through VCU
Timeline
Crew Member Shift Manager
Jersey Mike's Subs
10.2020 - Current
Host
The Giambanco's Italian Grill
08.2020 - 10.2020
Umpire
Mechanicsville Little League
03.2018 - 05.2018
Bachelor of Arts - Homeland Security And Emergency Management
Virginia Commonwealth University
High School Diploma -
Mechanicsville High School
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