Branden G. Mattox
Smyrna,GA
Summary
Results-driven insurance professional with 6 years of experience in retention, sales, and personal lines auto. Proven expertise in client relationship management, process optimization, and cross-functional collaboration, leading to enhanced customer satisfaction and retention rates. Strong background in consultation and motivation, with a passion for writing and education. Aspiring to transition into underwriting and marketing roles to leverage skills for impactful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Agency Support Representative
State Farm Mutual Automobile Insurance Company
Dunwoody, GA
12.2022 - 09.2025
- Streamlined processes for agents to efficiently manage policy transactions.
- Clarified underwriting assessments.
- Simplified understanding of rate pricing.
Insurance Producer
State Farm
Dunwoody, GA
12.2019 - 12.2022
- Implemented policy modifications.
- Contracting new policies
- Provided expert advice on policy coverage.
- Achieved top producer status.
Customer Service Representative
State Farm
Dunwoody, GA
07.2019 - 12.2019
- Optimized customer interactions.
- Provided support in resolving billing discrepancies.
- Simplified policy details for better comprehension.
Education
Associate of Arts & Sciences - English
Community College of Baltimore County
Catonsville, MDSkills
- Sales proficiency
- Customer engagement
- Client-focused consulting
- Effective public speaking
- Insurance
- Strategic Partnership Building
- Microsoft Office Suite
- Adobe Acrobat Professional
- Professional writing
Volunteer Experience
- Assisted team with understanding and using wellness related corporation benefits.
- Contributed to project creating a tool to match talents and passions with intentional career pathing within the organization.
Accomplishments
- Top Team Member Award for modeling and sharing wellness with the team
- Customer Service Peer Award for best team motivator
Affiliations
- Hiking group coordinator
- 6 time Peachtree Road Race Runner
- Writer
- Nature Photographer
- Holistic wellness
Certification
- Previously insurance producer licensed in Life, Health, Property & Casualty
Timeline
Agency Support Representative
State Farm Mutual Automobile Insurance Company
12.2022 - 09.2025
Insurance Producer
State Farm
12.2019 - 12.2022
Customer Service Representative
State Farm
07.2019 - 12.2019
Associate of Arts & Sciences - English
Community College of Baltimore County
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