TAMMY HEAD
Frisco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Agency Support Representative
First National Title Insurance
Plano, TX
10.2018 - Current
- Communicated and escalated critical issues to support visibility among development teams.
- Provided exceptional customer service to customers.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Produced accurate Home Office Issue documentation and organized resources to smoothly execute changes.
- Volunteered to help with special projects of varying degrees of complexity.
- Worked with other personnel to create and improve support processes.
Rehab Specialist
Wellness Solutions
Plano, Texas
08.2016 - 09.2018
- Identified and properly documented patient goals, evaluated progress and planned reevaluation
- Assisted patients with physical movements to help restore function and lessen pain and disability.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Evaluated and screened patients to determine needs and provide necessary support.
- Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
- Provided direct Therapy care for 70 patients per week
Physical Therapy Technician
Physical Therapy Tech, Centre of Physical Rehabilitation
Plano, Texas
01.2010 - 01.2016
- Assisted patients with functional mobility to increase comfort and quality of life.
- Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
- Prepared patients to meet with physical therapists.
- Executed interventions of modalities or exercise as directed by therapist or assistant.
- Administered routine exams and treatment for patients.
- Issued individualized home exercise programs to patients and verified comprehension of instructions before discharge.
- Provided in-home therapeutic treatments to patients after hip replacement surgery.
- Worked in acute care setting and created individualized exercise programs for patients.
- Assisted 3 Physical Therapists to initiate different patient care plans in outpatient setting
Physical Therapy Tech/ Front office Receptionist
Medical Center of McKinney
McKinney, Texas
01.2008 - 04.2010
- Compassionately assisted patients with debilitating conditions such as back pain, arthritis, fractures, sports injuries, head injuries, strokes and cerebral palsy.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
Education
A.C.E -
American Council of Exercise
American Fitness And Aerobic Association A.F.F.A
No Degree - Title Insurance
Texas Land And Title School
Austin TexasAssociate of Applied Science - Audio Visual Technology
Monroe Community College
1986
Skills
- Business administration
- Verbal and Written Communication
- Data Entry
- Microsoft Office Suite
- Planning and Coordination
- Organization and Time Management
- Critical Thinking
- Teamwork and Collaboration
- Database Management
- Project planning
Timeline
Agency Support Representative
First National Title Insurance
10.2018 - Current
Rehab Specialist
Wellness Solutions
08.2016 - 09.2018
Physical Therapy Technician
Physical Therapy Tech, Centre of Physical Rehabilitation
01.2010 - 01.2016
Physical Therapy Tech/ Front office Receptionist
Medical Center of McKinney
01.2008 - 04.2010
A.C.E -
American Council of Exercise
American Fitness And Aerobic Association A.F.F.A
No Degree - Title Insurance
Texas Land And Title School
Associate of Applied Science - Audio Visual Technology
Monroe Community College