Branden Rowe
Chambersburg,PA
Summary
Analytical professional with a Bachelor of Science in Mathematics and extensive experience in management and team leadership. Expertise in supervising and developing employees, enhancing operational efficiency, and delivering exceptional customer service. Strong leadership and communication skills complement a solid foundation in quantitative analysis.
Overview
13
13
years of professional experience
Work History
Technician II
Orbital Engineering, Inc.
Williamsport, MD
12.2022 - Current
- Workflow: Created outage jobs and related reports, prepared meetings through (agenda creation, scheduling, and note-taking) facilitated daily communications, managed various spreadsheets, and provided customer service for streetlight and meter billing inquiries.
- Analysis: Identified areas for improvement by conducting in-depth analyses of existing business procedures, researching data trends, surveying employees across various departments, conducting meetings, and testing new implementations
- Automation: Searched for ways to automate various processes, such as turning frequent emails into shared company templates, creating program and process manuals to reduce training time, and creating shared templates for creation and scheduling of various outage types
- Leadership: Created documentation and manuals including written and video learning for employee training, trained coworkers on various programs and processes both over Teams and in-person, oversaw various new projects, delegated tasks amongst lead linemen and engineers
- Programs Used:
• GIS: Mapping for outage and engineering job reporting
• SAP: CRM, meter information, warehouse inventory, quarterly storm finances, and outage accounting
• Outage Management System: Outage notes, storm tracking, and utility history
• CREWS: Outage compilation and creation and job tracking
• Microsoft Suite: Excel (Outage and storm tracking, financial reviews), Teams (Communications and Meetings), Outlook, SharePoint (Process Documentation)
Front End Manager
Sunnyway Foods Inc.
Chambersburg, PA
08.2018 - 01.2023
- Supervised and guided new employees, providing timely responses to questions to enhance understanding of job responsibilities.
- Maintained strong customer relations and effective customer service standards.
- Increased employee efficiency to maintain productivity targets.
- Scheduled personnel according to skill sets and coverage needs and made adjustments to meet unexpected demands.
- Evaluated employee performance, providing actionable recommendations to foster continuous improvement.
- Applied conflict-resolution skills to effectively address and resolve issues with employees and customers.
Produce Associate
Shop N’ Save
Chambersburg, PA
09.2017 - 08.2018
- Assisted with weekly inventory counts.
- Stocked fruits and vegetables and removed old or poor-quality products.
- Operated balers and pallet jacks, while maintaining high safety standards
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Customer Service Associate
Food Lion
Hagerstown, MD/Waynesboro, PA
09.2013 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Mathematics
Shippensburg University
Shippensburg, PA05-2022
Skills
- Administrative
- Analytics
- Statistics
- Databases
- R
- Python
- MATLAB
- Mathematica
- CPR/First Aid
Timeline
Technician II
Orbital Engineering, Inc.
12.2022 - Current
Front End Manager
Sunnyway Foods Inc.
08.2018 - 01.2023
Produce Associate
Shop N’ Save
09.2017 - 08.2018
Customer Service Associate
Food Lion
09.2013 - 09.2017
Bachelor of Science - Mathematics
Shippensburg University