Branden Viera
El Paso
Summary
Experienced with diagnosing and resolving technical issues efficiently. Utilizes problem-solving skills to ensure optimal system functionality. Knowledge of system optimization and effective technical support practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Manager
Jim Darnell P.C.
El Paso, TX
01.2024 - 10.2025
- Maintained filing system for records, correspondence and other documents.
- Executed vendor contract negotiations aimed at optimizing terms and achieving cost savings.
- Maintained confidential records relating to personnel matters.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Monitored inventory levels and placed orders when needed.
Information Technology Specialist
United States Army
El Paso, TX
10.2018 - 12.2023
- Used remote login tools to assist clients with technical and product questions.
- Developed mitigation strategies and prepared standard operating procedures.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Executed scripts to communicate with back-end servers and provide real-time updates.
- Provided training and guidance to staff members on how to use various technologies effectively.
Information Technology Specialist
United States Army
Grafenwoehr, Germany
09.2015 - 09.2018
- Built and maintained successful relationships with service providers, vendors, dealers, and consumers.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Resolved complex problems by troubleshooting hardware and software applications.
- Performed system upgrades to ensure optimal performance.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
Education
Bachelor of Science - Mathematics
The University of Texas At El Paso
El Paso, TX05-2028
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Administrative support
- Clerical support
- Scheduling coordination
Certification
CompTIA Security+, 05/2020
CompTIA Network+, 02/2020
Cisco Certified Network Associate, 12/2021
Timeline
Office Manager
Jim Darnell P.C.
01.2024 - 10.2025
Information Technology Specialist
United States Army
10.2018 - 12.2023
Information Technology Specialist
United States Army
09.2015 - 09.2018
Bachelor of Science - Mathematics
The University of Texas At El Paso