Brandi Anderson
Louisville,KY
Summary
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Office Coordinator
Norton Community Medical Group
08.2022 - Current
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Created and maintained medical records from time of admission through patient discharge.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Secretary
S & S Concrete
06.2022 - 08.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Attendance Clerk/Receptionist
Jefferson County Board of Education
09.2001 - 08.2022
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Called parents and guardians to inquire about late or truant students.
- Input daily attendance information into office database for 500-student school.
Education
High School Diploma -
Taylor County High School
Campbellsville, KY05-1992
Skills
- Schedule coordination
- Office management
- Customer service
- Client relations
- Scheduling
Timeline
Office Coordinator
Norton Community Medical Group
08.2022 - Current
Secretary
S & S Concrete
06.2022 - 08.2022
Attendance Clerk/Receptionist
Jefferson County Board of Education
09.2001 - 08.2022
High School Diploma -
Taylor County High School
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