Dedicated property management professional with over 13 years of experience. Improves properties and streamline operations for efficiency. Hardworking and resourceful with friendly and professional demeanor. Well-organized and decisive, skilled at cultivating and deepening productive relationships with owners, companies, departments, and agency representatives. Ready to bring my extensive knowledge and abilities to a challenging role with potential for long-term career advancement and success.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Community Manager
Atlantic Marine Corps Communities/Hunt Military Companies
Camp Lejeune
01.2024 - Current
Manages day-to-day operations for 611-909 home multi-site portfolio, including maintaining community curb appeal and facilitating the resident journey
Responsible for recruitment of new employees to include hiring, evaluating disciplining and up to termination
Oversee direct reports with effective morale-building strategies, training and motivational coaching on established practices, standards and requirements
Collaborate with Government partners and military units to ensure the highest care for residents and property
Oversee tenant logistics and leases, effectively scheduled appointments, showings, move-ins and move-outs
Collects rental payments while keeping meticulous records of delinquent reports
Inspect buildings, vacant units and common areas regularly to identify repairs needing immediate attention
Establish effective tracking systems for office required processes
Collects data and verifies reports conducting yearly market rent analysis
Reviewing documents and reports for accuracy and consistency
Streamline operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Enforces compliance with community regulations and guidelines.
Works with maintenance staff to complete timely repairs and upgrades
Conducts weekly property walks to identify needed improvements and maintain highest standards.
WINN Co ACE (A Commitment to Excellence) Award winner 2 quarters back-to-back during 2021
WINN Co ACE (A Commitment to Excellence) Award winner April 2024
Property Manager
Innovative Property Solutions
Jacksonville
05.2023 - 12.2023
Oversaw Property Management & Maintenance Departments to ensure daily & Monthly goals are met for over 200 single family homes each with individual owners
Negotiated and executed contracts between Investor Owners and Property Management Company
Secured 20 new properties for management during a 7-month period
Collected data and verified reports conducting market rent analysis for each individual unit yearly or as needed
Handled tenant and owner complaints promptly and appropriately, calling in repairmen, and other support services
Completed final move-out walk-throughs creating scope of work for required repairs
Introduced and monitored effective lease renewal programs to maintain high occupancy rates
Developed and implemented marketing strategies to increase occupancy rates
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments
Followed up on delinquent tenants and coordinated collection procedures.
Processed evictions which included filing paperwork to the court and Represented owners during eviction proceedings
Enforced compliance with community regulations and guidelines while working closely with Tenants, Owners, & HOA Management
Jacksonville, United States
Community Manager
Atlantic Marine Corps Communities/Hunt Military Companies
Camp Lejeune
02.2021 - 05.2023
Resident Service Coordinator
Atlantic Marine Corps Communities/Hunt Military Companies
Camp Lejeune
08.2018 - 02.2021
Leasing Consultant
Sterling Hills Apartment Homes
Johnson City
04.2008 - 04.2013
Top 4 monthly leasing agent out of 130 properties 5 quarters in a row
Performed background checks on all apartment applicants
Toured property with prospective tenants and provided wealth of information regarding its key features
Validated rental eligibility by using Lexis Nexis's verification process
Resolved conflicts between tenants in the most effective manner
Created and implemented marketing plans to drive sales
Created virtual tours of homes listed, providing potential renters with additional exposure to property
Responsible for social media, Property Website, and other marketing sites
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
Johnson City, United States
Education
Bachelor of Business Administration (B.B.A) - Human Resource Management, Project Management