Crystal Waddell
Portland,OR
Summary
Results-driven management professional with extensive experience in leadership, strategic planning, and operational excellence. Strong focus on team collaboration, dynamic change management, and achieving measurable outcomes. Proven skills in organizational development, financial oversight, and resource optimization. Known for fostering productive work environment and driving continuous improvement. Consistently delivered results in a client “experience” approach.
Overview
11
11
years of professional experience
Work History
Community Manager
MG Properties 480 Unit/210 Unit
01.2022 - 02.2025
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Community Manager
Wyndahaven Ridge Apartments
05.2021 - Current
- Newly developed 220-unit property – Phase I- 78 units pre-leased in two months
- Facilitated necessary projects with owners, builders, and subcontractors. Solved warranty issues with vendors.
- Worked remotely as needed during construction
- Conducted regular inspections to identify needed improvements and maintain highest standards..
- Accounting, rent collection (DQ at less than 1%)
Community Manager
River Oaks Apartments 280 Units
08.2016 - 05.2021
- Increase proven revenue growth- Quarterly business excellence in Favorable NOI and collections 2017-2020
- Managed maintenance staff and built long standing and cost reducing relationships will all vendors
- Maintained all work orders, property walks, special projects and Renovations
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Maintain average 96% occupancy as well as stellar Kingsley and Satisfacts survey results
SART and Domestic Abuse Advocate-Volunteer
Women's Resource Center
01.2018 - 10.2019
- Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence and sexual assault situations.
- Participated in ongoing professional development training, enhancing knowledge base related to best practices in domestic violence prevention and response efforts.
- Maintained detailed case reports, contributing to efficient communication among team members and effective coordination of client care.
- Crisis intervention services to clients in emergency situations through 24 hour hotline.
- Established trust with clients through empathetic listening skills, non-judgmental responses, and consistent reliability in follow-through actions.
House Manager (Internship)
Sovereign Treatment Center
01.2016 - 08.2016
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Facilitate house meetings, engaging clients in participation and self-reliance
- Encouraging, monitoring and supporting clients in achieving their recovery goals, assisted clients in development of recovery and discharge plans through community resources.
- Monitoring, documenting and dispensed medication and tracked, vital checks and drug testing as needed
Community Manager
Shadowridge Village Apartments 170 Unit
10.2013 - 02.2016
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Sustained a 94-96% average occupancy rate with effective marketing and customer service during soft period and 98% during peak periods
- Consistently achieved or exceeded budgeted monetary goals while still maintaining asset protection
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ01.2016
Associate of Applied Science - Paralegal Studies
Sage College
Moreno Valley, CA01.2012
Skills
- Daily operations management
- Tenant and eviction laws
- Community engagement
- Employee performance management
- Property tours and inspections
- Relationship building
- Project/Renovation/Construction
- Corporate/Military Housing
- Microsoft Word/Excel/Outlook
- Knowledgeable in Yardi, CRM, Onsite, Elise AI and Reputation
- HIPAA regulations
- Patient safety
- Prescription verification
- Medication storage and labeling
- Analytical thinking
- Patient records management
- Sexual assault education
- Victim advocacy
- Documentation and reporting
- Referral services
Timeline
Community Manager
MG Properties 480 Unit/210 Unit
01.2022 - 02.2025
Community Manager
Wyndahaven Ridge Apartments
05.2021 - Current
SART and Domestic Abuse Advocate-Volunteer
Women's Resource Center
01.2018 - 10.2019
Community Manager
River Oaks Apartments 280 Units
08.2016 - 05.2021
House Manager (Internship)
Sovereign Treatment Center
01.2016 - 08.2016
Community Manager
Shadowridge Village Apartments 170 Unit
10.2013 - 02.2016
Bachelor of Science - Psychology
Grand Canyon University
Associate of Applied Science - Paralegal Studies
Sage College
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