Brandi Bosman
O'Town West
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
21
21
years of professional experience
Work History
Assistant General Manager
Gator's Dockside
02.2015 - Current
- Mentored and motivated team members to achieve challenging business goals.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Motivated, trained, and disciplined employees to maximize performance.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed team schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Corporate Trainer, Line Cook, Expo
Chili's
01.2004 - 02.2015
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Collaborated with management to identify company training needs and scheduling.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Prepared educational materials such as module summaries, videos and informational packets.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Maintained smooth and timely operations in preparation and delivery of meals.
Education
Associate Degree -
Northwest Florida State College
Ft. Walton Beach, FL03.2009
High School Diploma - undefined
Algonac High School
Algonac, MI08.2001
Skills
- Training and development skill
- Team leadership expertise
- Inventory control
- Budgeting and cost control
- Customer relationship management (CRM)
- Vendor relationship management
- Employee scheduling
- Food safety and sanitation
- Customer retention
- Staff management
Timeline
Assistant General Manager
Gator's Dockside
02.2015 - Current
Corporate Trainer, Line Cook, Expo
Chili's
01.2004 - 02.2015
High School Diploma - undefined
Algonac High School
Associate Degree -
Northwest Florida State College
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