Brandi Burns
Austin,TX
Summary
Experienced professional with a solid background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving, consistently ensuring customer satisfaction and loyalty. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Bath and Body Works
03.2023 - 12.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Client Success Team Lead
Cisive
02.2022 - 03.2023
- Promoted from Associate to Team Lead within 6 months
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Audience Outreach Supervisor
Steppenwolf Theatre Company
06.2018 - 11.2021
- Directed, provided guidance, and monitored performance of in-house personnel supporting customer deployment and operations
- Engaged online audiences by placing strong focus on sales process support and responding to inquiries and comments timely and knowledgeably
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
- Oversaw and optimized work of 10-15 Outreach Associates performing high-quality fundraising
Education
Bachelor of Science - Theater Arts
Illinois State University
Normal, IL05-2017
Skills
- Customer service
- Critical thinking
- Active listening
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Call center experience
Timeline
Sales Associate
Bath and Body Works
03.2023 - 12.2024
Client Success Team Lead
Cisive
02.2022 - 03.2023
Audience Outreach Supervisor
Steppenwolf Theatre Company
06.2018 - 11.2021
Bachelor of Science - Theater Arts
Illinois State University
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