Brandi Cashat
Kaplan,LA
Summary
Knowledgeable with talking with the public, working as a team. Recognized for optimizing routes and, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
15
15
years of professional experience
Work History
Dispatcher
Vermilion Parish Communications 911
09.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Route calls to proper agency
- Dispatch fire departments for fires, medicals, and accidents
- Directed dispatching, routing, and tracking of fire department vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher
Vermilion Parish Sheriff Office
06.2022 - 09.2023
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher
Vermilion Parish Communications 911
06.2015 - 06.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of fire vehicles.
- Routed calls to proper agency
- Dispatched fire to medicals, fires, and accidents
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher/Csr/Warehouse/QA Inspector
Suddenlink
06.2009 - 03.2013
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Inventory/ordering
- QA inspector of installations
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Associate of Science - Health of Adminstration
CTU
Colorado City, COKaplan High
Kaplan, LA03-2008
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Updating logs
- Route planning
- Dispatching field personnel
Timeline
Dispatcher
Vermilion Parish Communications 911
09.2023 - Current
Dispatcher
Vermilion Parish Sheriff Office
06.2022 - 09.2023
Dispatcher
Vermilion Parish Communications 911
06.2015 - 06.2022
Dispatcher/Csr/Warehouse/QA Inspector
Suddenlink
06.2009 - 03.2013
Associate of Science - Health of Adminstration
CTU
Kaplan High
Similar Profiles
Gabriel MathiewGabriel Mathiew
Executive Director at Vermilion Parish Communications DistrictExecutive Director at Vermilion Parish Communications District
SHARRON PILLETTESHARRON PILLETTE
Virtual Vermilion Supervisor at VERMILION PARISH SCHOOL SYSTEMVirtual Vermilion Supervisor at VERMILION PARISH SCHOOL SYSTEM
Samantha PoolSamantha Pool
STEM Teacher at Vermilion Parish School BoardSTEM Teacher at Vermilion Parish School Board