Brandi Danenberg
Owego
Summary
Customer-focused Experience Manager with proven ability to deliver high productivity and efficiently complete tasks. Specialize in customer journey mapping, data analysis, and strategic planning to enhance overall customer satisfaction. Excel in communication, problem-solving, and leadership, ensuring seamless team coordination and exceptional customer service delivery.
Overview
5
5
years of professional experience
2008
2008
years of post-secondary education
Work History
Experience Leader
PetSmart
Horseheads
09.2024 - Current
- Led customer experience initiatives to enhance pet care services.
- Developed training programs for staff on product knowledge and customer engagement.
- Coordinated events to promote community involvement and pet adoption awareness.
- Oversaw daily operations to ensure seamless store functionality and staff support.
- Implemented process improvements for inventory management and service delivery.
- Fostered a positive work environment through team-building activities and recognition programs.
- Collaborated with team members to identify areas of improvement in the customer experience.
- Provided guidance and support to team members regarding customer service processes and procedures.
Store Co-Manager RMA Trainee
Pricechopper
02.2024 - 09.2024
- Conducted weekly team meetings to discuss goals and objectives.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Created detailed reports summarizing store performance metrics.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Facilitated communication between departments, ensuring timely completion of projects.
- Maintained inventory levels by ordering supplies and tracking sales.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Ensured safety protocols were followed at all times.
- Provided feedback on employee performance and implemented corrective measures as needed.
Merchandising and Inventory Manager
PetSmart Charities
Vestal
11.2023 - 02.2024
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Ensured product quality and safety standards were met throughout the inventory process.
- Monitored supplier performance to ensure orders were fulfilled on time and accurately according to customer requirements.
- Created reports on inventory levels, trends, costs, deliveries. for upper management review.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
- Adhered to all safety regulations when handling hazardous materials in compliance with OSHA guidelines.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Grocery Manager
weis Markets
Endwell
04.2021 - 11.2023
- Oversaw the Dairy, Center Store,HBC,GM, Frozen, PAC, CGO and Receiving.
- Knowledge of perishable,non-perishable and front-end departments
- Held associates accountable and with high standards with C/C reports and yearly reviews
- Were chosen to be Safety Coach of entire store
- Maintained backroom and floor standards
- maintained good rapport with vendors
- was a closing and opening MOD (Manager On Duty)
- overseen 130 associates when MOD and I was a direct report for 37 associates
- Trained in payroll,scheduling, inventory prep
- Preformed successful store walks with DM'S and VP'S
- completed and passed the food safety certification
- Mentored and promoted 3 associates in a year time as a grocery manager.
- Resolved issues related to receiving errors such as incorrect quantities or missing items.
- Passed major store audit for all department I oversaw in high scores.
- Planned and directed change overs (monthly and quarterly) seasonal displays.
Asst. Grocery Manager
Weis Markets Inc
Endwell
07.2021 - 08.2022
- Assisted the Grocery Manager in store and department duties and standards.
- Maintained backroom, floor and topstock standards.
- Project Manager of topstock program
- Opening and closing MOD (Manager On Duty)
- Trained new hires and leads.
- In change of truck deliveries and setting up truck
- knowledge of receiving and was back up receiver.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Maintained high levels of product availability by ensuring timely replenishment of stock.
- Maintained good vendor rapport
Education
Associate of Applied Science - Criminal Justice
SUNY Broome Community College
Binghamton, NYSkills
- Team Development
- Vendor Relationship Management
- Contract Negotiation
- Order Processing
- Customer experience
- Team building
- Communication facilitation
- Event coordination
- Safety compliance
- Problem solving
Education and Training
other
Timeline
Experience Leader
PetSmart
09.2024 - Current
Store Co-Manager RMA Trainee
Pricechopper
02.2024 - 09.2024
Merchandising and Inventory Manager
PetSmart Charities
11.2023 - 02.2024
Asst. Grocery Manager
Weis Markets Inc
07.2021 - 08.2022
Grocery Manager
weis Markets
04.2021 - 11.2023
Associate of Applied Science - Criminal Justice
SUNY Broome Community College