Brandi Denham
Manchester
Summary
Dynamic Admissions Director leveraging extensive experience in education management and team collaboration. Proven track record of enhancing student engagement and satisfaction through effective communication and strategic initiatives, resulting in improved enrollment and streamlined interdepartmental processes.
Overview
21
21
years of professional experience
Work History
ADOA
Ross Education
09.2022 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conduct phone and emailed-based communication with prospective students.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identify and guide well-suited students through the admissions process: inquiry to enrollment.
- Interdepartmental cooperation: Registrar, Educational Advising, Financial Aid, etc.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Admissions Team Leader
Auguste Escoffier School of Culinary Arts
10.2021 - 09.2022
- Facilitated communication between departments to enhance collaboration and efficiency.
- Resolved conflicts within the team to maintain a positive work environment.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Team Lead Technical Support Specialist
ADT
10.2020 - 10.2021
- Provide customer service and technical assistance to our customers through live troubleshooting and problem isolation.
- Proactively take ownership of open issues and interface successfully with other departments and multiple levels of management.
- Ensure customer satisfaction by resolving issues on the first call whenever possible.
- Determine further action or completion on customer cases received.
- Follow-up with the customer until the issue is resolved.
- Multi-task while keeping the customer engaged.
- Make decisions independently.
- Diffuse escalated conversations.
- Read and comprehend documents.
- Update account information including billing.
- Basic understanding of home security, home automation, as well as how the internet, computers, and phones work.
- Identify, analyze, troubleshoot, and solve software and hardware issues for connectivity, communication, and reliability of a home security system.
Master Admissions Representative
South College
Knoxville
12.2019 - 10.2020
- Engage and serve as primary point of contact for inquiring students.
- Conduct phone and emailed-based communication with prospective students.
- Deliver program information and answer student questions.
- Maintain effective follow-up strategies.
- Identify and guide well-suited students through the admissions process: inquiry to enrollment.
- Interdepartmental cooperation: Registrar, Educational Advising, Financial Aid, etc.
- Report to the Director of Enrollment Counseling.
Assistant Campus Director of Admissions
Ross Education
Knoxville
07.2017 - 12.2019
- Handle telephone inquiries (both inbound and outbound), referrals and walkins.
- Set up personal interviews to gather the information necessary to guide the student to the program of choice.
- Provide school catalog and appropriate addendum(s).
- Provide the Student Right to Know and Bureau of Labor Statistics data.
- Meet assigned goals.
- Generate outcomes from personally developed leads.
- Refer Students to another staff member for administration of entry evaluation.
- Determine entry status in accordance with school/program requirements.
- Discuss results with student and make recommendations for acceptance or rejection (suggests six month return for retest and adult education refresher for those who do not qualify).
- Any students requiring special accommodations should be referred to the Campus Director.
- Communicate with Financial Aid Coordinators so the Student is processed in a timely manner.
- Conduct Student registrations.
- Compile student admissions file.
- Secure student signature on required forms.
- Issue student copies of appropriate documents.
- Maintain up-to-date class lists.
- Maintain consistent level of follow-up to ensure start, such as 'stitch ins', weekly voice to voice contacts, etc.
- Facilitate Student start.
- Be available to greet new students starting class.
- Follow-up on non-attendees.
- Compliance: Follow Ross Guidelines and Admissions Don’t and Do’s.
- Follow all Ross Policies and Procedures.
- Product Knowledge: Demonstrate an in-depth understanding of all Ross Programs.
- Demonstrate in-depth knowledge of Ross classes and by the ability to present Ross Program features and benefits.
- Gather and Report Statistical data.
- Accurately enter all necessary data into CampusVue.
- Maintain weekly log of inquiries, interviews, and registrations.
- Actively maintain database of inquiries by entering information and setting appropriate follow up activities.
- Submit appropriate weekly reports in a timely manner to Regional Director of Admissions and EVP of Admissions.
Senior Manager
U.S. Department of Education
Knoxville
01.2015 - 01.2017
- Oversee the State implementation of Individuals with Disabilities Education Act (IDEA), including monitoring grantees, reviewing and approving applications for funds and providing technical assistance.
- Prepare work products (e.g. policies, procedures, and practices) and provide services that are timely and responsive to internal and external customer requests to improve results for children with disabilities.
- Communicate orally and in writing on work related to the Division.
- Participate in team and or/office activities.
- Adapt to changing assignments, priorities and responsibilities.
- Serve as a content area expert for the Division on specific topic to support the delivery of special education instruction and services and early intervention services for infants and toddlers with disabilities.
- Respond to ED/OSERS/OSEP requests for information in the content area.
Corporate Training Development Manager
Starbucks
Birmingham
05.2005 - 08.2015
- Led cross-functional teams to develop innovative coffee product offerings.
- Oversaw training programs to enhance team skills in product development processes.
- Facilitated regular meetings to ensure clear communication across departments involved in projects.
Education
University of Montevallo
Montevallo, ALSkills
- Supervisory Skills
- Administration
- Effective communication
- Team leadership
- Project management
Timeline
ADOA
Ross Education
09.2022 - Current
Admissions Team Leader
Auguste Escoffier School of Culinary Arts
10.2021 - 09.2022
Team Lead Technical Support Specialist
ADT
10.2020 - 10.2021
Master Admissions Representative
South College
12.2019 - 10.2020
Assistant Campus Director of Admissions
Ross Education
07.2017 - 12.2019
Senior Manager
U.S. Department of Education
01.2015 - 01.2017
Corporate Training Development Manager
Starbucks
05.2005 - 08.2015
University of Montevallo