Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Wagner

Brookfield,WI

Summary

Hardworking and reliable bingo supervisor with strong ability in leading and training. Offering goal oriented mind set, task completing and friendly optimizum. Highly organized, proactive and punctual with team-oriented mentality.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

US Cellular Wireless
Waukesha, WI
09.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Bingo Supervisor

Potawatomi Hotel Casino
Milwaukee, WI
04.2009 - 08.2020
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Supported the bingo department by compiling paperwork and taking detailed meeting minutes.
  • Handled all delegated tasks, including floor clerk operations and admission clerk operations.

Department Manager

Kmart
Brookfield, WI
11.1999 - 02.2009
  • Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Enforced safety rules and other policies to protect employees and minimize company liability.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Employed process improvement initiatives within department.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategies.
  • Determined performance goals for departmental employees and provided feedback on methods for reaching those milestones.
  • Coached, trained and mentored new team members and manager trainees.
  • Followed all safety protocols and company processes and procedures.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delegated work to staff, setting priorities and goals.
  • Worked closely with sales associates to complete tasks.
  • Performed opening and closing duties as part of management team, including cash management.
  • Treated associates with fairness and respect, providing recognition of accomplishments.

Education

High School Diploma -

Milwaukee Lutheran High School
Milwaukee, WI

Some College (No Degree) - Criminal Justice

Marian College
Fond Du Lac, WI

Skills

  • Consulting supervisors
  • Supervisory role background
  • Prior supervisory experience
  • Supervisory experience
  • Supervisory abilities
  • Supervisory skills
  • Direct supervisory experience
  • Sustainable business models
  • Communication and presentation
  • Client-focused service
  • Managing activities
  • Supervising team
  • Observation
  • Providing customer support
  • Strategic planning advice
  • Educating consumers
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Data Collection
  • Prioritization
  • De-Escalation Techniques
  • Building rapport
  • Technical Support
  • Quality Control
  • Dispute Resolution
  • Customer Education
  • Product Sales
  • Assertiveness
  • Account updating
  • Research
  • Account Management
  • Conflict Mediation
  • Product Promotion

Timeline

Customer Service Representative

US Cellular Wireless
09.2020 - Current

Bingo Supervisor

Potawatomi Hotel Casino
04.2009 - 08.2020

Department Manager

Kmart
11.1999 - 02.2009

High School Diploma -

Milwaukee Lutheran High School

Some College (No Degree) - Criminal Justice

Marian College
Shannon Wagner