Lori Engler
Fond Du Lac,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience the Steel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Maysteel LLC
Allenton, WI
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Investigated and resolved customer inquiries and complaints quickly.
Inventory Control Coordinator
Maysteel LLC
Allenton , WI
08.2018 - 08.2021
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each month.
- Kept merchandise moving smoothly and accurately from stockroom to sales floor.
- Recorded information, shortages and discrepancies to keep records current and accurate.
Assembly Tec
Maysteel LLC
Allenton , WI
09.1997 - 08.2018
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Completed durable assemblies and subassemblies with hand and power tools.
- Followed outlined specifications to implement assembly plans.
- Performed hand-finishing of final products after assembling component parts for items.
- Conducted quality assurance inspections on finished components and identified issues.
- Checked position and alignment of each component to prevent errors and minimize materials waste.
- Buffed out minor scratches and imperfections to improve product quality.
Education
High School Diploma -
New Holstein High School
New Holstein, WI06.1984
Skills
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Data Entry and Maintenance
- Customer Data Confidentiality
- Courteous with Strong Service Mindset
- Customer Account Management
- Understanding Customer Needs
- Inbound and Outbound Calling
- Call Transfers
- Consulting Supervisors
- Answering Customer Questions
Additional Information
I enjoy working in Customer Service and Helping People . I have always been a team player and believe in asking questions and working together in a positive enviroment makes everyones day better. I currently use EPICOR software for data entry . I have minimal knowledge of Excel , but always willing to learn . In addition to working as a team , I am also able to work fine alone and always willing to learn anything new .
Timeline
Customer Service Representative
Maysteel LLC
08.2021 - Current
Inventory Control Coordinator
Maysteel LLC
08.2018 - 08.2021
Assembly Tec
Maysteel LLC
09.1997 - 08.2018
High School Diploma -
New Holstein High School