Brandi Diamanti

• Process ACH transactions with accuracy and attention to detail.
• Research customer inquiries related to ACH transactions.
• Maintain compliance with federal regulations and internal policies.
• Utilize banking software to manage and track ACH payments efficiently.
• Review daily ACH activity to ensure compliance with NACHA Operating Rules and Regulations.
• Perform ACH origination functions, including batch creation, balancing, and submission to the Federal Reserve Bank.
• Collaborate with other departments to resolve issues related to ACH processing.
• Investigate discrepancies in ACH batches

• Oversee daily teller operations.
• Hire, train, coach and ensure compliance is met.
• Balance vault and ATM's.
• Resolve customer/staff disputes.
• Conduct performance reviews to identify training needs.

• Main point of contact between borrowers, agents, lenders and loan officer.
• Collect and prepare all loan documents.
• Monitor all contract timelines for appraisals and inspections for a smooth handoff to underwriting.
• Address and resolve delays in closings.

Teller 2002-2014

• Accurately process deposits, withdrawals and payments.
• Maintain a balanced drawer.
• Resolve account discrepancies.
• Open accounts

Teller Supervisor 2015-2019

• Oversee daily teller operations.
• Hire, train, coach and ensure that compliance is met.
• Balance vault and ATM machine.
• Resolve customer/employee disputes.
• Conduct performance reviews to identify training needs.