Brandi Fettes
Battle Creek,MI
Summary
Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
22
22
years of professional experience
Work History
Server
Battle Creek Country Club
Battle Creek, MI
03.2016 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Pasches Seafood Kitche
Battle Creek, MI
05.2009 - 03.2016
- Optimized workflow processes through continuous improvement initiatives, reducing downtime between tasks.
- Demonstrated exceptional attention-to-detail skills when matching patch materials and colors, resulting in seamless repairs that met or exceeded customer expectations.
- Established effective communication channels with other departments to ensure seamless workflow during patching projects.
- Collaborated with team members to complete large-scale patching projects within tight deadlines.
- Provided training to new employees on proper patching methods, leading to reduced errors and improved product quality.
Server Manager
Pizza Parlor
Battle Creek, MI
06.2002 - 05.2010
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Monitored server performance and provided feedback to enhance server delivery.
- Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.
Education
High School Diploma -
Doherty High School
Colorado Springs, CO06.1996
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Point of sale operation
Timeline
Server
Battle Creek Country Club
03.2016 - 04.2024
Server
Pasches Seafood Kitche
05.2009 - 03.2016
Server Manager
Pizza Parlor
06.2002 - 05.2010
High School Diploma -
Doherty High School