Brandi Girod
Elizabethton,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Advanced Medical Service Assistant
James H. Quillen VA Medical Center
2024.07 - Current
- Enhanced overall Veteran experience with prompt attention to detail and diligent follow-up on pending tasks.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
Surgery Scheduling Coordinator
Watauga Orthopedic
2022.10 - Current
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Scheduled follow-up appointments according to post-operative protocols.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Responded promptly to inquiries from patients via phone and or email regarding surgical procedures.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- EMR system used: Athena
Surgery Scheduling Coordinator
South Florida Orthopeadics & Sports Medicine
2021.10 - 2022.10
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- EMR systems used: EPIC and Nextgen
Office Administrator
Florida Orthocare
2017.02 - 2021.09
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Processed invoices on a timely basis according to established procedures.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Created and managed surgical schedules for multiple surgeons.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Adhered to HIPAA guidelines when handling confidential information.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- EMR system used: Eclinicals
Education
Associate of Science -
Keiser University
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL1995
Skills
- Critical Thinking
- Staff Leadership
- Clerical Support
- EHR Software
- Administrative Support
Timeline
Advanced Medical Service Assistant
James H. Quillen VA Medical Center
2024.07 - Current
Surgery Scheduling Coordinator
Watauga Orthopedic
2022.10 - Current
Surgery Scheduling Coordinator
South Florida Orthopeadics & Sports Medicine
2021.10 - 2022.10
Office Administrator
Florida Orthocare
2017.02 - 2021.09
Associate of Science -
Keiser University
High School Diploma -
Palm Beach Gardens High School
Similar Profiles
Eric PerryEric Perry
Chaplain Resident at James H. Quillen VA Medical CenterChaplain Resident at James H. Quillen VA Medical Center
Heather GreeneHeather Greene
Registered Nurse at James H. Quillen VA Medical CenterRegistered Nurse at James H. Quillen VA Medical Center
Meredith Robinette, MBA, MSOTMeredith Robinette, MBA, MSOT
Level II Fieldwork Student at James H. Quillen VA Medical CenterLevel II Fieldwork Student at James H. Quillen VA Medical Center