Brandi Girod
Elizabethton,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Advanced Medical Service Assistant
James H. Quillen VA Medical Center
07.2024 - Current
- Enhanced overall Veteran experience with prompt attention to detail and diligent follow-up on pending tasks.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Demonstrated excellent multitasking abilities while simultaneously handling various administrative tasks such as answering phones, greeting patients, and data entry.
Surgery Scheduling Coordinator
Watauga Orthopedic
10.2022 - Current
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Scheduled follow-up appointments according to post-operative protocols.
- Reviewed incoming requests from physicians regarding potential surgeries, confirming that they meet eligibility criteria.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Responded promptly to inquiries from patients via phone and or email regarding surgical procedures.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- EMR system used: Athena
Surgery Scheduling Coordinator
South Florida Orthopeadics & Sports Medicine
10.2021 - 10.2022
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Coordinated with medical staff to ensure that all necessary paperwork was completed prior to scheduled procedures.
- Communicated with insurance companies to determine coverage for specific procedures.
- Scheduled follow-up appointments according to post-operative protocols.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Answered phone calls from prospective patients seeking information about surgical options available at the facility.
- EMR systems used: EPIC and Nextgen
Office Administrator
Florida Orthocare
02.2017 - 09.2021
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Processed invoices on a timely basis according to established procedures.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Created and managed surgical schedules for multiple surgeons.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Adhered to HIPAA guidelines when handling confidential information.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- EMR system used: Eclinicals
Education
Associate of Science -
Keiser University
High School Diploma -
Palm Beach Gardens High School
Palm Beach Gardens, FL1995
Skills
- Critical Thinking
- Staff Leadership
- Clerical Support
- EHR Software
- Administrative Support
Timeline
Advanced Medical Service Assistant
James H. Quillen VA Medical Center
07.2024 - Current
Surgery Scheduling Coordinator
Watauga Orthopedic
10.2022 - Current
Surgery Scheduling Coordinator
South Florida Orthopeadics & Sports Medicine
10.2021 - 10.2022
Office Administrator
Florida Orthocare
02.2017 - 09.2021
Associate of Science -
Keiser University
High School Diploma -
Palm Beach Gardens High School
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