Brandi Harris
Greenfield,IN
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Accurate and dedicated loan processor evaluates financial documentation and promotes positive client interactions. Works exceptionally well in fast-paced environments driven by tight deadlines. Employs critical eye toward document details and customer information to avoid errors and promote efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Loan Processor
Union Savings And Loan Association
Greenfield, IN
03.2023 - 01.2026
- Reviewed and analyzed loan applications for accuracy and compliance with regulations.
- Coordinated communication between borrowers, underwriters, and loan officers to facilitate processing.
- Managed documentation flow and ensured timely submission of required paperwork.
- Maintained updated knowledge of lending policies, procedures, and market trends to enhance service delivery.
- Streamlined loan processing workflows to improve efficiency and reduce turnaround times.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Utilized loan origination software to process and track loan applications.
- Conducted periodic reviews of loan agreements to identify and rectify discrepancies.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Compiled closing packages for drafting and presentation accuracy.
Bank Teller
Greenfiled Banking Company
Greenfield, IN
04.2018 - 02.2023
- Counted as much as $1,000,000.00 in daily funds with manual and machine-assisted methods when I am also the vault teller.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Verified amounts and integrity of every check or funds transfer.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Responded and assisted customers with account inquiries and updates.
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing.
- Processed the most transactions in the month of September 1,997 with accuracy and with extreme detail.
- Warmly welcomed customers and offered pleasant service during entire transaction.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Recommended bank products and services to current and prospective customers.
- Explained bank services, financial products and applicable fees to customers.
- Assisted customers in bank operations, including opening accounts, accessing safe deposit boxes and ATM operations.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Prepared official checks for customer and internal bank needs.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Reconciled cash and checks against computer records at end of shift.
Cashier and Key Holder
Dollar General
Greenfield, IN
03.2017 - 03.2018
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Replenished food items from inventory and rotated ingredients to use oldest products first.
- Scrubbed and cleaned bathroom fixtures and partitions on [Timeframe] basis to remove mildew, dirt and mold.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Assisted customers with questions and resolution of issues to maintain high satisfaction ratings.
- Maintained inventory of cleaning supplies and documented items requiring reorder.
- Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
- Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
- Built and packaged products to complete daily work orders.
- Assisted managerial staff with administrative tasks, including filing paperwork to keep workflows running smoothly.
- Counted cash drawer at end of shift and prepared bank deposits.
- Welcomed customers, offering assistance to help find necessary store items.
Bookkeeper
Team Image
Greenfield, IN
06.2005 - 09.2016
- Maintained current accounts by creating detailed delinquency management and collections strategies.
- Coded invoices and other records to maintain organized and accurate records.
- Verified, allocated and posted transactions in journals and computerized systems from documents such as invoices, receipts and reports.
- Mitigated financial discrepancies by compiling daily customer invoices and checking for shipping, printing and mailing accuracies.
- Drove sales by effectively up-selling and cross-selling products to maximize profitability.
- Researched and resolved collections and billing disputes with tact and efficiency.
- Entered weekly sales and customer count sheets for review by management.
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Resolved collections by examining customer payments, payment history and coordinating contact with collections.
- Processed weekly invoicing, including posting and reconciling payments and addressing all aged receivables.
- Processed monthly payments, researched payment discrepancies and prepared monthly reports.
- Updated receivables by totaling unpaid invoices.
- Recorded cash, checks and credit card transactions to complete customer payments.
Education
High School Diploma -
Mt. Vernon High School
Fortville, INSkills
- Customer relations
- Outbound calling
- Check cashing
- Security compliance
- Customer service skills
- Excellent communication skills
- Cross-selling expertise
- Safe and vault operation
- Data entry
- Teamwork and collaboration
- Information verification
- Loan disclosures
- Document review
- Loan servicing
- Deadline management
- Attention to detail
- Dedicated work ethic
- Processing procedures
- Title research
- Credit reports
- Appraisals
- Mortgage loan software
- Loan submissions
Education and Training
other
Certification
Notary Public valid through November, 2030.
Timeline
Loan Processor
Union Savings And Loan Association
03.2023 - 01.2026
Bank Teller
Greenfiled Banking Company
04.2018 - 02.2023
Cashier and Key Holder
Dollar General
03.2017 - 03.2018
Bookkeeper
Team Image
06.2005 - 09.2016
High School Diploma -
Mt. Vernon High School