Summary
Overview
Work History
Education
Skills
Timeline
StoreManager
Brandi Hawkins

Brandi Hawkins

Burnet,TX

Summary

Versatile and dedicated, with a proven track record at DeSpain Barbershop and Hawkins Realty, I excel in client satisfaction and retention through exceptional social skills and active listening. Leveraging expertise as a licensed cosmetologist and real estate agent, I've consistently enhanced client experiences, evidenced by a significant increase in repeat business and referrals.

Overview

26
26
years of professional experience

Work History

Cosmetologist/Owner

DeSpain Barbershop
08.1999 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

Realestate Agent

Hawkins Realty
01.2018 - 01.2025
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
  • Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
  • Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
  • Presented purchase offers to sellers for consideration.
  • Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.

Real Estate Agent

Hanson Realty
02.2008 - 01.2018
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
  • Expanded client base through consistent networking events, maintaining a high level of customer service and professionalism.

Education

Business - Real Estate

University of Texas Arlington
Arlington, Texas
01.2006

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Scheduling appointments
  • Clear communication
  • Professionalism and ethics
  • Client consultations
  • Sanitation practices
  • Product knowledge
  • Social media promotion
  • Decision-making
  • Continuing education

Timeline

Realestate Agent

Hawkins Realty
01.2018 - 01.2025

Real Estate Agent

Hanson Realty
02.2008 - 01.2018

Cosmetologist/Owner

DeSpain Barbershop
08.1999 - Current

Business - Real Estate

University of Texas Arlington

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Brandi Hawkins