Christine Williams
Coal Township,PA
Summary
Highly motivated, professional entrepreneur with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Preferably, work at home.
Overview
30
30
years of professional experience
Work History
Owner/Operator Cosmetologist
Self-Employed
Coal Township, PA
09.1994 - 12.2024
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Maintained relationships with existing clients by providing superior customer service.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delivered roots and gloss treatment, balayage highlights, and toning
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Engaged with customers by providing friendly conversation during services.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Updated and maintained customer information records and beauty services provided.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Maintained cleanliness of salon equipment and tools.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Responded to customer inquiries by phone, email, and in person.
- Developed new styles and techniques.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Shamokin Area High School
Coal Township Pa 1786606-1983
Vocational - Cosmetology
Northumberland County Vocational Technical School
Coal Township Pa 1786605-1983
Skills
- Social media control
- Marketing tactics
- Supply chain optimization
- Digital transformation
People skills/communication
- Customer consultation
- Selling and upselling
- Social skills
- Client loyalty building
- Issue resolution
- Active listening
- Scheduling appointments
- Social media promotion
- Decision-making
- Continuing education
Timeline
Owner/Operator Cosmetologist
Self-Employed
09.1994 - 12.2024
High School Diploma -
Shamokin Area High School
Vocational - Cosmetology
Northumberland County Vocational Technical School