Sarah Bennis
Knoxville,TN
Summary
Business-minded professional prepared to tackle any task or challenge working towards achieving goals and growth. Positive attitude and ability to quickly pivot and adjust when needed. Strong interpersonal skills and ability to create rapport and build client relationships as well as resolve conflict in a productive and diplomatic manner. Very detail-oriented, organized, and ability to create effective plans and routines. Over a decade of experience developing entrepreneurial skills as well as sales of service and products with a focus on client retention and word of mouth reputation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Owner/Operator Cosmetologist
Vintage Rose Hair Studio
Knoxville, TN
02.2023 - Current
- Analyze trends to identify new service opportunities and remain competitive in offerings and cost
- Coordinate budget to fund daily operations as well as maintain space, licensing, tax accounts, etc
- Sell retail products to clients as well as provide education
- Implemented incentive programs for client retention such as retail goal rewards and referral system.
- Implemented promotional services and products to attract new clientele.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Maintained relationships with existing clients by providing superior customer service.
- Continued education in industry to remain informed on trends and continue to build on skill set.
Owner/Operator Cosmetologist
Urban Salon
Knoxville, TN
04.2019 - 02.2023
- Owned and actively managed a full multi-chair salon space with several tenants leasing space as independent contractors.
- Managed lease agreements with tenants.
- Maintained social media and website for salon space as well as software for client information and scheduling.
- Maintained positive standing with building owners and manager.
- Worked with a designer to make cosmetic changes in the space to create a more upscale and relaxing atmosphere for both clients and professionals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Researched potential partners in order to expand services offered.
Independent Contractor-Cosmetologist
Urban Salon
Knoxville, TN
02.2015 - 04.2019
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Maintained relationships with existing customers while seeking new ones.
- Determined consumer needs to provide products and services appealing to larger market.
- Developed and implemented marketing strategies to increase customer engagement.
- Provided technical assistance to clients in using products or services.
- Identified needs of customers promptly and efficiently.
- Created promotional materials, including flyers, brochures, and direct mail pieces.
Cosmetologist
Alchemy Salon
Knoxville, TN
07.2012 - 02.2015
- Completed year-long apprenticeship and excelled through the steps of my employment, the final role being both a stylist and educator.
- Developed the company’s training manuals for both front office staff and newly hired apprentices.
- Developed a loyal client base through excellent customer service.
- Introduced customers to cutting-edge beauty trends and products where applicable.
- Updated and maintained customer information records and beauty services provided.
- Met with customers to discuss style preferences and special requirements before treatment.
- Kept notes listing preferences and services provided to clients for quick reference.
- Designed cleaning schedules and organizational systems for treatment and sales areas.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Promoted additional services or products available in the salon.
- Managed appointments through scheduling software program.
- Worked effectively in team environments to make the workplace more productive.
Education
Cosmetology Technical Degree - Cosmetology
Regency Beauty Institute
Knoxville, TN05-2012
Some College (No Degree) - General Studies
University of Guam
Guam Skills
- Client relationship management
- Social media marketing
- Inventory management
- Budget coordination
- Sales and marketing
- Promotional strategy
- Trend analysis
- Effective communication
- Team leadership
- Customer service
- Small business operations
Certification
- TN State Board of Cosmetology-Cosmetology License-Active June 2012 to current
- TN State Board of Cosmetology-Shop License-Active April 2019 to current (annually inspected)
Timeline
Owner/Operator Cosmetologist
Vintage Rose Hair Studio
02.2023 - Current
Owner/Operator Cosmetologist
Urban Salon
04.2019 - 02.2023
Independent Contractor-Cosmetologist
Urban Salon
02.2015 - 04.2019
Cosmetologist
Alchemy Salon
07.2012 - 02.2015
Cosmetology Technical Degree - Cosmetology
Regency Beauty Institute
Some College (No Degree) - General Studies
University of Guam