Jodi Kreft

Owner/Operator Cosmetologist

Platinum Salon

02.2013 - Current

Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Increased customer satisfaction by providing high-quality services and timely communication.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
Kept all building areas and equipment functional and well-organized to promote business performance.
Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Trained and motivated employees to perform daily business functions.
Implemented effective financial management practices, improving cash flow and profitability.
Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Improved safety standards by regularly reviewing protocols and implementing necessary updates.
Obtained necessary permits and licenses to operate various commercial vehicles legally.