Brandi Heckler
Hixson,TN
Summary
Dynamic professional with a proven track record at Old Navy, excelling in team leadership and customer engagement. Skilled in problem-solving and staff training, I enhanced operational efficiency and drove sales growth through effective merchandising strategies. Committed to fostering a collaborative work environment while ensuring high standards of service and compliance.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Old Navy, Gap
Chattanooga, TN
08.2022 - Current
- Assisted in training and onboarding new team members to enhance operational efficiency.
- Implemented visual merchandising strategies to optimize product presentation and customer engagement.
- Managed inventory levels through regular stock assessments and organization of backroom storage.
- Collaborated with management to develop promotional displays that increased customer foot traffic.
- Monitored sales performance metrics, identifying trends to improve store operations and inventory turnover.
- Led team meetings to communicate goals, share feedback, and foster a collaborative work environment.
- Ensured compliance with company policies and procedures, maintaining high standards of store cleanliness and safety.
- Developed staff schedules that balanced labor costs with customer service demands during peak hours.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Surgical Technologist
Knoxville Orthopaedic Surgery Center
Knoxville, TN
06.2009 - 01.2026
- Prepared surgical instruments and ensured compliance with sterilization protocols to enhance patient safety during operations.
- Managed surgical supply organization to facilitate quick retrieval and enhance procedural efficiency.
- Coordinated efforts with healthcare team to optimize surgical procedures and improve patient outcomes.
- Documented and reported fluctuations in patients' vital signs to surgical team to support optimal patient care.
- Developed and implemented training programs for new staff focused on surgical protocols and instrument handling techniques.
- Provided proactive assistance during surgeries by forecasting surgeon's needs and ensuring prompt support.
- Negotiated with vendors to streamline procurement processes for services and equipment.
- Collaborated with surgical teams to ensure accurate and effective application of sutures and dressings after operations.
Education
GED -
Tennessee College of Applied Technology
Crossville, TNGraduated An Accredited Surgical Technology Program - Grandfathered in As Surgical
Tennessee College of Applied Technology
Crossville, TN03-2001
Skills
- Knowing procedures to be able to anticipate needs of the surgeon
- Time management
- Attention to detail
- Sterile field preparation
- Passing surgical tools
- Instrument preparation
- Operating room procedures
- Aseptic and sterilization techniques
- Suturing wounds
Timeline
Assistant Store Manager
Old Navy, Gap
08.2022 - Current
Surgical Technologist
Knoxville Orthopaedic Surgery Center
06.2009 - 01.2026
GED -
Tennessee College of Applied Technology
Graduated An Accredited Surgical Technology Program - Grandfathered in As Surgical
Tennessee College of Applied Technology