Brandi Hemme
Reynoldsburg
Summary
Compassionate Patient Services Representative with expertise in patient intake and insurance verification. Strong problem-solving skills and dedication to upholding confidentiality standards contribute to a trustworthy healthcare environment.
Overview
6
6
years of professional experience
Work History
Patient Services Representative
Quantum Health
Columbus, OH
11.2025 - 04.2026
- Managed patient inquiries and resolved issues efficiently.
- Provided comprehensive support for billing inquiries and insurance verification.
- Educated patients on healthcare services and resources available through Quantum Health.
- Maintained confidentiality of sensitive patient information in compliance with regulations.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Collaborated with medical staff to ensure seamless patient service delivery.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Assistant Supervisor
Heritage of Hannah Neil
Columbus, OH
09.2024 - 01.2025
- Assisted in coordinating daily activities to ensure smooth operations and effective communication among staff.
- Supported training initiatives for new employees, enhancing team productivity and knowledge retention.
- Facilitated scheduling and resource allocation to optimize workflow efficiency within the team.
- Monitored compliance with safety protocols and regulatory guidelines, promoting a secure environment.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management.
Patient Service Representative
Greater Cincinnati Behavioral Health
Cincinnati, OH
07.2020 - 07.2024
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Facilitated communication between patients and healthcare providers, ensuring accurate information exchange.
- Assisted in resolving patient inquiries and concerns, improving overall patient satisfaction.
- Maintained electronic health records with precision, ensuring compliance with privacy regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Education
No Degree - Social Work
Mount St. Joseph, University
Cincinnati, OHSkills
- Client support
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Patient intake
- Payment collection
- Scheduling appointments
- Patient greeting
- Proficient in conflict management
- Phone etiquette
- Multitasking and organization
- Problem-solving
- Customer service
Timeline
Patient Services Representative
Quantum Health
11.2025 - 04.2026
Assistant Supervisor
Heritage of Hannah Neil
09.2024 - 01.2025
Patient Service Representative
Greater Cincinnati Behavioral Health
07.2020 - 07.2024
No Degree - Social Work
Mount St. Joseph, University