Brandi Hollenbeck
Temple,TX
Summary
Dynamic HR and Compliance Specialist with a proven track record at Paramount Wastewater Solutions, LLC, enhancing compliance programs and streamlining onboarding processes. Expert in payroll processing and DOT compliance, demonstrating strong analytical skills and effective communication. Achieved significant improvements in employee satisfaction and operational efficiency, showcasing leadership and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Human Resources/Compliance Specialist
Paramount Wastewater Solutions, LLC
09.2023 - Current
- Evaluated the effectiveness of compliance programs by analyzing employee feedback, identifying areas for improvement, and implementing necessary adjustments.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Streamlined onboarding processes for new hires, resulting in reduced timetoproductivity.
- Maintained up-to-date knowledge of applicable laws and regulations.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Benefits and Compensation Management
- Ensuring strict adherence to Department of Transportation (DOT) regulations and guidelines. Proficient in maintaining compliance with safety standards, driver qualification files, hours of service (HOS), and fleet maintenance records.
- Driver Qualification Files (DQF) Management
- Onboarding and Offboarding
- Recruitment and Talent Acquisition
- Employee Relations and Conflict Resolution
- Benefits and Compensation Management
- Process bi-weekly payroll, ensuring accurate and timely payments, including salaries, wages, bonuses, and commissions.
- Serve as a backup for all Customer Service Representatives, answering phones and dispatching jobs.
- Assist 3rd party vendor management companies in scheduling and completing work in a timely, professional, and complaint manner.
Office Manager
Bigelow & Son, Inc.
04.2011 - Current
- Maintains accurate financial records by reconciling accounts payable/receivable transactions via Quickbooks
- Oversee the recruitment process, conducting interviews and onboarding new employees
- Process weekly payroll, ensuring accuracy in pay calculations, including salaries, overtime, bonuses, commissions, and deductions.
- Use payroll software systems (e.g., ADP, QuickBooks) to input data, process payroll, generate reports, and maintain accurate records.
- Ensure all payroll-related documentation, including employee files, is maintained in accordance with company policy and legal requirements.
- Assist with year-end payroll processes, including tax filings, reconciliations, and audits.
- Prepare and distribute annual W-2 forms for employees and 1099 forms for independent contractors.
Payroll Specialist
Wilsonart
02.2023 - 09.2023
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders.
- Collaborated with human resources to maintain up-to-date employee information for precise payroll calculations.
- Managed garnishments, levies, and support orders in accordance with legal requirements, reducing company liabilities.
- Manage payroll for employees across multiple states, handling varying tax jurisdictions and employment laws.
- Maintained strict confidentiality of all payroll information and records.
- Audited timesheets and payroll records for accuracy.
Customer Service Representative
Paramount Wastewater Solutions, LLC
07.2021 - 01.2023
- Maintain Grease Pumping Schedule in an efficient manner.
- Finalizing schedule each day with Drivers and Operations.
- Processing calls and scheduling repeating jobs.
- Maintaining Grease Pumping Records such as processing manifests for internal logging and job files and submitting to the appropriate City FOG departments.
- A/R, collections and daily invoicing.
- Back-up Septic Pumping Duties and serve on on-call rotation to assist with after hour and weekend
customer needs. - Assist 3rd party vendor management companies in scheduling and completing work in a timely, professional, and complaint manner.
Operations Manager
1-800-Pack-Rat
04.2017 - 07.2021
- Manage fleet maintenance, ensuring that all vehicles are compliant with DOT regulations, inspected regularly, and fully operational.
- Monitor and control operational expenses, adhering to budgetary constraints while maintaining high levels of service quality.
- Plan and optimize routes to minimize fuel costs and reduce labor costs.
- Develop and implement safety protocols to ensure compliance with OSHA standards and reduce workplace accidents.
- Assisted with inventory management, ensuring that all moving equipment (dollies, straps, packing materials) was available and in good condition.
- Managed customer inquiries and complaints, ensuring timely resolution and maintaining high levels of satisfaction.
- Efficiently scheduling and managing warehouse staff to handle daily operations, including training, performance monitoring, and safety compliance.
- Assist General Manager with daily Operations.
- Manage time and approve all time off requests.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Production Specialist/Sales Support
Lely Tank & Waste Solutions
10.2015 - 03.2017
- Provide administrative assistance and support to Sales & Operations.
- Assignment of job numbers and entry of all orders into Quickbooks.
- Invoicing of all orders, including jobs and part sales, when shipped.
- Process all parts orders and maintain customer relationships.
- Purchasing of production materials, uniforms, office and janitorial supplies.
- Costing all jobs accurately and in a timely manner.
- Maintaining parts inventory.
- Maintain production schedule.
Education
High School Diploma -
Belton High School
Belton, TX05-1997
Skills
- Onboarding Processes
- Recruitment and selection
- New Hire Processing
- Payroll Processing
- Accounts Receivable/Accounts Payable
- Employee File Maintenance
- Dispatch Coordination
- 3rd Party Vendor Mgmt Coordination
- DOT Compliance
- Purchasing
- Job Costing
- Production Scheduling
Timeline
Human Resources/Compliance Specialist
Paramount Wastewater Solutions, LLC
09.2023 - Current
Payroll Specialist
Wilsonart
02.2023 - 09.2023
Customer Service Representative
Paramount Wastewater Solutions, LLC
07.2021 - 01.2023
Operations Manager
1-800-Pack-Rat
04.2017 - 07.2021
Production Specialist/Sales Support
Lely Tank & Waste Solutions
10.2015 - 03.2017
Office Manager
Bigelow & Son, Inc.
04.2011 - Current
High School Diploma -
Belton High School
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