Brandi Humphries
Maximus Call Center
Austin,TX
10
years of professional experience
Customer service professional with 7+ years of experience managing calls, emails, walk-ins, and client records. Known for clear communication, calm problem-solving, and dependable support that builds trust and customer satisfaction.
Work History
Customer Service Representative
3 Years 2 Months- Managed phone calls, emails, and walk-in client support, ensuring timely and accurate responses to client inquiries.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions and transactions, facilitating effective follow-up and issue resolution.
- Promoted products and services during customer interactions, enhancing customer knowledge and driving sales opportunities.
Customer Service Representative
1 Year 9 Months- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved candidate concerns with clear communication and professional follow-up.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
2 Years- Managed incoming phone calls, emails, and walk-in client support at AppleOne offices to ensure candidate needs were met.
- Guided AppleOne candidates through job application processes and addressed placement inquiries.
- Input candidate data into AppleOne tracking systems and maintained client records for accurate tracking.
Certified Nursing Assistant
2 Years 11 Months- Delivered personalized care services to enhance comfort and well-being of senior clients in their homes.
- Supported clients with personal hygiene routines, ensuring dignity and promoting health through bathing and dressing assistance.
- Created nutritious meals and snacks aligned with client care plans and preferences to support dietary needs.
- Assisted with safe transfers, walking, and mobility around home spaces.
Education
Skills
Call handling
Case documentation
Service upselling
Customer relationship management
Client records
Order processing
Timeline
Customer Service Representative
Maximus Call Center
02.2023 - 04.2026Read More
Customer Service Representative
Teleperformance
04.2021 - 01.2023Read More
Customer Service Representative
AppleOne Employment Agency
02.2019 - 02.2021Read More
Certified Nursing Assistant
Nurse Next Door
02.2016 - 01.2019Read More
Connally High
Read More