Brandi Kuhns
Athens
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
Work History
Assistant Front End Manager
Kroger
Athens
04.2025 - Current
- Trained new staff on customer service standards and system usage.
- Ensured compliance with company policies and procedures at the front end.
- Monitored cash registers for accuracy during shifts and reconciled discrepancies.
- Coordinated inventory management for front end supplies and equipment.
- Established goals for team members to encourage productivity and efficiency.
- Created weekly work schedules for all front end staff members.
Administrative Assistant
Kroger
Athens
06.2024 - 04.2025
- Supported human resources department by updating employee files as needed.
- Managed daily office operations and maintained organized workspace.
- Handled sensitive information with discretion while maintaining confidentiality protocols.
- Trained new administrative staff members in company procedures and best practices.
- Manages store's timecards, payroll, and onboarding of all new associates including store's continuous online training.
Management Trainee
Papa Johns
Athens
01.2023 - 08.2024
- Supervised team members by delegating tasks and overseeing opening, closing and changing shifts.
- Taught employees how to complete different types of tasks and excel in company's business environment.
- Balanced each cash drawer at beginning and end of each shift and the store cash.
- Covered multiple store areas by cross-training in different roles.
- Managed the store inventory and was taught how to order the weekly truck shipments.
- Handled the delivery system and worked to ensure they were making it to the right locations.
- Operated commercial-grade ovens for baking pizzas at correct temperatures and durations.
- Received telephone orders from customers and increased orders with upselling.
- Worked towards having better business than the other stores in the area for fun competition.
Starbucks Barista
Kroger
Athens
09.2023 - 06.2024
- Certified to train new workers in correct use of equipment, customer service techniques and beverage recipes.
- Addressed customer complaints or concerns promptly, ensuring satisfaction with products and services.
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service.
- Demonstrated knowledge of various brewing methods, bean types, and flavor profiles when assisting customers with selections.
- Documented complex orders to accurately process payments in POS system.
- Used upselling techniques to boost order value, generating additional revenue.
Car Hop
Sonic
Athens
02.2023 - 06.2024
- Maintained cash drawer, accurately processing customer payments using POS system.
- Fostered positive experiences with personable, upbeat and professional car-side service.
- Delivered orders to customers' cars while maintaining proper food handling procedures.
- Kept track of multiple orders simultaneously during busy periods.
- Performed opening and closing duties according to company guidelines.
- Assisted kitchen staff with preparing orders as needed.
- Took orders through a headset, while additionally helping out in the drive thru as a cashier.
- Trained new carhops on company policies, procedures, and customer service expectations.
Grill Operator
Waffle House
Athens
08.2023 - 02.2024
- Prepared various grilled dishes according to customer orders and restaurant recipes.
- Maintained clean and organized work station, adhering to health department guidelines.
- Handled customer complaints professionally, offering solutions or alternatives when needed.
- Crosstrained on different stations within kitchen for increased versatility in workflow.
- Demonstrated excellent time management skills by coordinating multiple orders simultaneously.
Cashier
Krystal
Athens
09.2022 - 12.2022
- Verified items from kitchen against customers' orders before handing out bags.
- Moved cars through efficiently with expert knowledge of menus and POS system operation.
- Demonstrated knowledge of menu items, ingredients, and potential allergens when answering customer inquiries.
- Collaborated with team members to maintain efficient service during peak hours.
- Upsold promotional items and meal deals to increase sales revenue.
- Verified cash drawer contents at beginning and end of shifts for accuracy.
- Assisted in preparing food orders as needed by kitchen staff.
- Backed up front counter staff by helping with walk-in customers and take-out orders.
Manager Trainee
Burger King
Lexington
02.2022 - 08.2022
- Supervised team members by delegating tasks and overseeing opening, closing and changing shifts.
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
- Trained new employees on food safety, customer service, and cash handling guidelines.
- Monitored daily cash flow, reconciling discrepancies and preparing accurate financial reports.
- Maintained compliance with health code and sanitation requirements.
- Trained as a cashier and cook, so I would help in every position as needed while completing manager duties.
- Counted and maintained the store cash every shift change.
- Counted the inventory and learned how to order the shipments needed weekly.
Cashier
Taco Bell
Fayetteville
09.2021 - 02.2022
- Assisted in training new team members on proper cashier procedures.
- Collaborated with kitchen staff to relay customer orders quickly and accurately.
- Handled cash, credit, and debit transactions securely and responsibly.
- Maintained cleanliness of cashier area, including wiping down surfaces and restocking supplies.
- Balanced cash drawer at start and end of each shift for accuracy.
- Responded to phone inquiries regarding hours of operation, menu options, or special events.
- Took customer food and beverage orders at drive-thru and counter.
- Bagged the food, made the drinks, and helped in making the food as needed.
Cashier
Hardee's
Fayetteville
05.2021 - 08.2021
- Addressed customer complaints or issues professionally and courteously.
- Complied with all health department regulations pertaining to food safety and sanitation.
- Handled cash, credit, and debit transactions securely and responsibly.
- Assisted in training new team members on proper cashier procedures.
- Processed returns or exchanges promptly to maintain customer satisfaction.
Education
Bachelor of Arts - Psychology
Georgia Southern University
Statesboro, GA 08.2024 - 04.2026
Foothills Virtual
Athens, GASkills
- Team Leadership
- Food Preparation
- Customer service
- Employee training and development
- Safe Food Handling
- Employee scheduling
- Administrative skills
- Proficient in Word and Google
Timeline
Assistant Front End Manager
Kroger
04.2025 - Current
Bachelor of Arts - Psychology
Georgia Southern University
08.2024 - 04.2026
Administrative Assistant
Kroger
06.2024 - 04.2025
Starbucks Barista
Kroger
09.2023 - 06.2024
Grill Operator
Waffle House
08.2023 - 02.2024
Car Hop
Sonic
02.2023 - 06.2024
Management Trainee
Papa Johns
01.2023 - 08.2024
Cashier
Krystal
09.2022 - 12.2022
Manager Trainee
Burger King
02.2022 - 08.2022
Cashier
Taco Bell
09.2021 - 02.2022
Cashier
Hardee's
05.2021 - 08.2021
Foothills Virtual