Makayla Lockette
Summary
I am very self-motivated and highly experienced in guest services. A pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. While having a strong background in customer service, I am also able to swiftly handle assignments and promptly resolve issues while being recognized for consistent attention to quality customer service.
Overview
5
5
years of professional experience
Work History
Assistant Front End Manager
Giant Food Stores
Haymarket, VA
07.2023 - Current
- Reviewed reports from previous shifts to determine any irregularities or discrepancies.
- Supervised cashiers in handling transactions accurately and efficiently.
- Managed daily operations of the front end area including opening and closing duties.
- Resolved customer complaints promptly and efficiently.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Provided exceptional customer service to ensure customer satisfaction.
Food Waiter
Applebee's Bar and Grill
Warrenton, VA
12.2022 - 06.2023
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
Team Lead
Martens Fresh LLC.
Winchester, VA
10.2019 - 12.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Developed strategies to increase team productivity and improve customer service levels.
- Organized paperwork associated with each financial transaction in an orderly manner.
Education
High School Diploma -
Jameswood High School
Winchester, Va06-2020
Skills
- Workforce Management
- Cross-functional team management
- Sales Techniques
- Team Leadership
- Complex Problem-Solving
- Customer Service
- Handling Complaints
- Sales expertise
Timeline
Assistant Front End Manager
Giant Food Stores
07.2023 - Current
Food Waiter
Applebee's Bar and Grill
12.2022 - 06.2023
Team Lead
Martens Fresh LLC.
10.2019 - 12.2022
High School Diploma -
Jameswood High School