Brandi Leighton
Client Service Representative
Riverside
Summary
Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented with strong multitasking skills and sound judgment, ensuring timely and accurate completion of clerical tasks. Self-motivated and effective in both independent and team settings, consistently delivering high-quality support.
Overview
8
8
years of professional experience
Work History
Customer Service
Red Lobster
Riverside
03.2024 - Current
- Delivered exceptional customer service in a high-volume dining environment.
- Guided customer selections through menu expertise and recommendations.
- Processed payments and secured cash transactions efficiently.
Customer Service
Old Spaghetti Factory
Riverside
07.2023 - 03.2024
Client Relationship Manager
United Way
Riverside
06.2020 - 09.2022
- Cultivated strong client relationships through consistent communication and support.
- Maintained accurate records of client accounts and communications for future reference.
- Responded promptly to customer inquiries, requests, and complaints, enhancing service quality.
- Addressed inquiries from clients and department team members.
- Negotiated contracts with clients for various services.
Client Service Representative
Pike Engineering
Rancho Cucamonga
11.2017 - 06.2020
- Trained new employees on best practices for administrative tasks and procedures.
- Executed data entry tasks for financial transactions within accounting system.
- Provided comprehensive administrative support, including document reproduction and correspondence management.
- Organized filing systems to secure confidential documents and correspondence.
- Ensured compliance with organizational policies in administrative operations.
- Participated in brainstorming sessions to enhance product features and improvements.
- Submitted rough drafts to clients and management for approval.
Education
Bachelors - Psychology
University of Phoenix
Tempe, AZ06-2013
Skills
- Customer relationship management
- Payment processing
- Client account management
- Contract negotiation
- Data entry
- Service quality improvement
- Team collaboration
- Customer complaint resolution
- Research and due diligence
- Relationship cultivation and retention
Timeline
Customer Service
Red Lobster
03.2024 - Current
Customer Service
Old Spaghetti Factory
07.2023 - 03.2024
Client Relationship Manager
United Way
06.2020 - 09.2022
Client Service Representative
Pike Engineering
11.2017 - 06.2020
Bachelors - Psychology
University of Phoenix
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