Julian Miranda
Palatine,IL
Summary
Proven customer service expert from Beamer Car Care, adept in complaint handling and team collaboration, significantly enhancing client satisfaction and team performance. Leveraged problem-solving skills and multitasking abilities to resolve customer issues efficiently, fostering strong relationships and achieving high satisfaction rates without specifying numerical percentages.
Overview
6
6
years of professional experience
Work History
Customer Service
Beamer Car Care
Chicago South Loop
05.2023 - 09.2024
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Described product and service details to customers to provide information on benefits and advantages.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Server
Coopers Hawk
South Barrington
08.2021 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Insurance Specialists
AIL Insurance
Arlington Heights, IL
02.2019 - 10.2021
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
Education
Palatine High School
Palatine, IL05.2019
Skills
- Complaint Handling
- Social Media
- Team Collaboration
- Customer Engagement
- Relationship Building
- Call center experience
- Customer Relationship Management
- Client Engagement
- Public Speaking
- Payment management
- Customer Needs Assessment
- Satisfaction monitoring
- Inventory assistance
- Customer Service
- Problem-solving skills
- Multitasking
- Teamwork skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service
Beamer Car Care
05.2023 - 09.2024
Server
Coopers Hawk
08.2021 - 05.2023
Insurance Specialists
AIL Insurance
02.2019 - 10.2021
Palatine High School