Brandi Little
Centerville ,GA
Summary
With a proven track record at PROPS Steak & Seafood, I excel in hospitality service expertise and guest engagement. I trained new servers, enhancing team performance, and upsold specials, boosting sales by 15%. My strong work ethic and exceptional customer service skills ensure memorable dining experiences and operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Server
PROPS Steak & Seafood
Warner Robins, GA
2025 - Current
- Trained new servers on menu items, service standards, and operational procedures to enhance team performance.
- Upsold daily specials and beverages, contributing to increased sales during peak hours.
- Implemented feedback from guests and management to improve service quality and operational efficiency.
- Served food and beverages promptly with focused attention to customer needs.
Bar Manager
The Spot Bar & Grill
Tucker, GA
04.2021 - 2023
- Managed daily bar operations ensuring compliance with health and safety regulations.
- Trained staff on cocktail preparation and customer service best practices.
- Developed and implemented efficient inventory management processes to reduce waste.
- Collaborated with kitchen team to create seasonal drink menus enhancing customer experience.
Server
The Downtown Grill
Macon, Ga
2020 - 2022
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Assisted in managing dining room operations to ensure smooth service flow and guest satisfaction.
- Collaborated with kitchen staff to coordinate meal preparation and timely delivery of orders.
- Maintained cleanliness and organization of tables, serving areas, and dining spaces throughout shifts.
- Processed payments accurately using point-of-sale system to ensure efficient transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
Cosmetology -
Miller-Motte Technical College
Macon, GANo Degree - Mass Communication
Fort Valley State University
Fort Valley, GASkills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
Customer service
Cleanliness standards
Timeline
Bar Manager
The Spot Bar & Grill
04.2021 - 2023
Server
PROPS Steak & Seafood
2025 - Current
Server
The Downtown Grill
2020 - 2022
Cosmetology -
Miller-Motte Technical College
No Degree - Mass Communication
Fort Valley State University