Brandi Lloyd
Dollar General
Hastings,FL
16
years of professional experience
Dynamic retail professional with extensive experience at Dollar General, excelling in customer service and cash handling. Proven track record of training associates and enhancing store operations, ensuring high standards of merchandising and customer satisfaction. Adept at opening and closing procedures, with a commitment to achieving operational excellence and fostering team collaboration.
Work History
Lead Sales Associate
3 Years 6 Months- Trained associates on register procedures, merchandising standards, and customer service expectations.
- Opened and closed store, following cash handling, recovery, and security procedures.
- Restocked shelves and maintained organized sales floor to support product availability.
- Processed customer transactions accurately using point-of-sale system and accepted multiple payment types.
- Resolved customer concerns promptly while maintaining professional service at checkout and on sales floor.
- Assisted with receiving shipments, unloading freight, and rotating inventory by expiration date.
- Supported planogram execution and seasonal resets to keep displays aligned with company standards.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
Laundry Attendant
5 Months- Sorted linens, towels, and uniforms for efficient washing and drying
- Operated industrial washers, dryers, and folding equipment safely
- Inspected laundry items for stains, damage, and proper cleanliness
- Loaded and unloaded machines while following established laundering procedures
- Folded, stacked, and organized fresh linens for room service readiness
- Maintained clean laundry area by removing lint, spills, and debris
- Coordinated with housekeeping staff to support timely linen availability
Online Personal Shopper
8 Months- Picked digital orders accurately using handheld devices and store fulfillment systems.
- Verified item quality, freshness, and substitutions before dispensing customer orders.
- Staged completed orders for pickup while maintaining organized, efficient workflow.
- Communicated substitution options and order issues to support customer satisfaction.
- Maintained order accuracy through careful scanning, bagging, and label verification.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Laundry Attendant
2 Years- Sorted, washed, dried, and folded linens to maintain consistent room supply
- Inspected bedding and towels for stains, damage, and replacement needs
- Operated washers, dryers, and folding equipment following safety procedures
- Restocked linen closets and housekeeping carts with clean laundry items
Sales Associate
1 Year 5 Months- Assisted customers with purchases, pricing questions, and product locations.
- Processed cash, card, and mobile payments accurately at point of sale.
- Restocked shelves, coolers, and beverage stations to maintain product availability.
- Maintained clean sales floor, counters, restrooms, and high-traffic service areas.
- Resolved customer concerns calmly while preserving fast, friendly service.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Sales Representative
5 Years- Resolved customer inquiries and escalated complex issues to maintain service standards.
- Processed sales transactions, returns, and exchanges with accuracy at point-of-sale.
- Advised customers on merchandise features, promotions, and product availability.
- Supported visual merchandising and stock replenishment to improve selling floor readiness.
- Mentored new associates on customer service, sales processes, and store policies.
Education
High School Diploma
Skills
Customer service
Retail store operations
Cash handling
Opening and closing procedures
Timeline
Lead Sales Associate
Dollar General
04.2023 - CurrentRead More
Laundry Attendant
Edgewater Inn & Suites
10.2022 - 03.2023Read More
Online Personal Shopper
Walmart
04.2020 - 12.2020Read More
Laundry Attendant
La Quinta Inn & Suites
03.2018 - 03.2020Read More
Sales Associate
Circle K
11.2016 - 04.2018Read More
Customer Sales Representative
Kmart, Sears Holding
02.2011 - 02.2016Read More
Christian Cornerstone
High School Diploma
Read More