BRANDI LYDIA
GAFFNEY,SC
Summary
Experienced culinary professional with over 28 years in restaurant operations, showcasing extensive expertise in customer service, team management, and inventory control. Proficient in creating innovative menu specials and managing high-volume dining environments, contributing to enhanced customer satisfaction and repeat business. Dedicated to leveraging skills in office management and event planning to drive operational excellence and foster a culture of hospitality and efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
ASSISTANT MANAGER
RackRoom
02.2025 - Current
- Manage floor stock and ensure cleanliness, enhancing customer satisfaction and efficiency.
- Operate cash register and handle transactions, improving checkout speed and accuracy.
- Coordinate bank deposits and change orders, ensuring financial accuracy and accountability.
- Maintain bookkeeping records, supporting financial transparency and operational efficiency.
WAITRESS/CUSTOMER SERVICE REPRESENTATIVE
Carolina's Chicken and More
01.1997 - Current
- Manage restaurant operations, ensuring smooth daily functions and customer satisfaction.
- Coordinate stock orders and schedules, maintaining efficient workflow and resource allocation.
- Train and oversee staff, fostering a collaborative and high-performing team environment.
- Prepare diverse menu items, enhancing culinary offerings and customer dining experiences.
- Fostered a welcoming environment for guests, enhancing customer satisfaction and building strong rapport with regular patrons.
- Streamlined order processing, reducing wait times and increasing table turnover, resulting in noticeable gains in daily sales.
- Analyzed customer feedback to refine menu offerings, driving substantial improvements in customer retention and repeat visits.
- Coordinated with kitchen staff to ensure timely food service, leading to improved efficiency and enhanced dining experiences.
- Implemented a new system for tracking customer preferences, allowing for personalized service and strengthening guest loyalty.
LEAD LADY
Lippert
10.2016 - 03.2018
- Led training in saw operation, gasket assembly, and welding, boosting team efficiency.
- Streamlined window production processes, enhancing output quality and consistency.
- Coordinated shipping logistics, ensuring timely and accurate deliveries.
- Implemented safety protocols in manufacturing, reducing workplace incidents.
- Mentored team members in technical skills, fostering a collaborative work environment.
- Trained team members in operational tasks, fostering skill development and enhancing overall team efficiency.
- Streamlined window production processes, resulting in noticeable improvements in output and reduced lead times.
- Maintained quality control during glass gasket assembly, ensuring product integrity and minimizing defects.
- Coordinated with shipping teams to optimize logistics, which strengthened delivery timelines and customer satisfaction.
- Analyzed workflow inefficiencies, implementing solutions that led to marked gains in productivity and resource utilization.
OFFICE ASSISTANT
Dr. Khan PA
04.2002 - 04.2006
- Monitored office supply stock levels and placed timely orders for replenishment.
- Handled incoming and outgoing mail and packages.
- Maintained an organized filing system of paper documents and electronic files.
- Managed inventory of office supplies and placed orders when needed.
- Typed, formatted, and edited correspondence and other documents.
- Completed and mailed contracts, invoices, or checks.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Trained staff members to perform work activities and use computer applications.
- Greeted visitors, determined their needs, and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
OFFICE ASSISTANT
Kimberly's Furniture
01.2001 - 04.2002
- Processed payments and managed customer accounts efficiently.
- Contacted clients to ensure timely payment collection.
- Organized and maintained accurate filing systems.
- Resolved payment discrepancies and improved client satisfaction.
- Enhanced office operations through effective administrative support.
- Delivered exceptional customer service, fostering positive relationships and enhancing client satisfaction.
Education
High School - undefined
Gaffney Sr. High School
Gaffney, SC01.2000
Skills
Customer Service, Call Center, Customer Care, Communication skills, Restaurant experience, Leadership, Management, Shift management, Team management, Microsoft Office, Microsoft Excel, Medical office experience, Dental office experience, Microsoft Word, Practice management, Computer skills, Microsoft Outlook, Human resources, QuickBooks, Accounting, Warehouse experience, Materials handling, Heavy lifting, Recruiting, HR sourcing, Time management, Kitchen Management Experience, Office Management, Event Planning, Payroll, Employee Orientation, Interviewing
Certification
- Driver's License
- Food Handler Certification
Timeline
ASSISTANT MANAGER
RackRoom
02.2025 - Current
LEAD LADY
Lippert
10.2016 - 03.2018
OFFICE ASSISTANT
Dr. Khan PA
04.2002 - 04.2006
OFFICE ASSISTANT
Kimberly's Furniture
01.2001 - 04.2002
WAITRESS/CUSTOMER SERVICE REPRESENTATIVE
Carolina's Chicken and More
01.1997 - Current
High School - undefined
Gaffney Sr. High School