Brandi Marr
Glenview,IL
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Learning & Development Associate Manager
Allstate Insurance Company
05.2020 - Current
- Manages the onboarding, development and performance of the training team, and program relevancy while conducting analysis to identify skill gaps
- Ensures understanding of business objectives, results, and standard processes with direct reports
- Contributes to the review of course content, design strategies while recommending improved training content and delivery
- Conducts advanced workshop lectures on complex, technical topics for new leaders
- Leads and owns workshop metrics analysis and development of action plans for trainers
- Manages training center, on site, to include travel logistics, facilitation schedule and employee support
Learning & Development Sr. Consultant
Allstate Insurance Company
11.2018 - 05.2020
- Assessed complex and highly technical training needs and contributed to delivery strategies, curriculum development, leading and facilitating formal claims training, including new hire onboarding
- Contributes as Subject Matter Expert to current complex or advanced-level training programs and provides improvement recommendations for assessing curriculum effectiveness
- Lead for large projects in partnership with other areas of responsibility within the learning and development organization
Process Design Lead Consultant
Allstate Insurance Company
08.2016 - 11.2018
- Designed tools and solutions that support a high-quality claims experience, to include the auto technical standard processes
- Leveraged customer relationship management data to understand preferences and patterns to build digital capabilities specific to the auto technical total loss process
- Drive improvement in efficiency and production by automating and re-engineering processes, to include the design and implementation of the Digital Operating Centers
Claims Service Leader
Allstate Insurance Company
01.2015 - 08.2016
- Accountable for managing and motivating auto field adjusters to achieve high levels of performance and expert execution of required auto appraisal claim processes
- Develop strategies to achieve employee performance through data analysis and reporting
- Monitoring staffing, workloads, provide coaching/mentoring, setting unit goals and participate in performance reviews
Senior Claims Service Adjuster
Allstate Insurance Company
04.2011 - 12.2014
Casualty Claims Examiner
IN Farm Bureau Insurance (dba Countryway Ins. Co.)
01.2007 - 01.2011
Claims Team Leader
Progressive Insurance Companies
01.2002 - 01.2007
- Managed a team consisting of 5-6 Claim Representatives of all experience levels
- Completed quality assurance file reviews including customer services observations, property damage estimating, injury handling and file documentation
- Reviewed and authorized resolution for property damage and injury settlements
- Reported on employee monthly performance measures and completed annual performance evaluations
- Recognized as a “Top 25” team in the nation for Progressive Insurance in Customer Service Satisfaction, for January, February, and April 2006
Education
Master of Education - Adult Education and Development
Strayer University
03.2025
Bachelor of Science - Business Administration
Ball State University
Associate of Arts - General Studies
Indian River State College
Skills
- Oral and written communications
- Strategic Planning
- Communication
- Collaboration
- Development activities
- Strategy implementation
- Presentations
- Customer Service
- Problem-solving abilities
- Deadline-oriented
Timeline
Learning & Development Associate Manager
Allstate Insurance Company
05.2020 - Current
Learning & Development Sr. Consultant
Allstate Insurance Company
11.2018 - 05.2020
Process Design Lead Consultant
Allstate Insurance Company
08.2016 - 11.2018
Claims Service Leader
Allstate Insurance Company
01.2015 - 08.2016
Senior Claims Service Adjuster
Allstate Insurance Company
04.2011 - 12.2014
Casualty Claims Examiner
IN Farm Bureau Insurance (dba Countryway Ins. Co.)
01.2007 - 01.2011
Claims Team Leader
Progressive Insurance Companies
01.2002 - 01.2007
Bachelor of Science - Business Administration
Ball State University
Associate of Arts - General Studies
Indian River State College
Master of Education - Adult Education and Development
Strayer University
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