Brandi McGaugh

• Coordinated schedules for multiple doctors to optimize operational efficiency.
• Oversaw daily office operations, ensuring seamless workflow.
• Managed patient interactions to enhance overall experience.
• Facilitated patient insurance inquiries to expedite claims processing.
• Handled financial transactions for patients and the business to ensure accuracy.

Managed the selling, ordering, and dispensing of glasses and contact lenses.

• Performed the scheduling of surgeries and other various appointments
• Confirmed and filed multiple vision insurances
• Completed numerous secretarial duties in a high paced office environment
• Maintained Meaningful- Use standards for the front office
• Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.

• Attentive to detail when providing visual testing for eye diseases
• Verbally communicated with insurance companies and patients
• Effectively revise and complete written management reports
• Thorough understanding of testing equipment and procedures
• Maintain patient loyalty through effective consultation and sale of eyewear

• Controlled inventory
• Cordial customer contact and knowledgeable sales strategy
• Reviewed for accuracy the receiving and warehouse reports
• Updating of new products and effective placement of inventory for sales