Brandi N. Remotigue-Denning
Fairfield Twp.,OH
Overview
16
16
years of professional experience
Work History
Owner/Operator
Clever Girl Social, LLC
05.2026 - Current
- Developed and implemented comprehensive social media strategies to enhance brand visibility.
- Managed client relationships, ensuring consistent communication and service satisfaction.
- Oversaw project timelines and deliverables, ensuring alignment with client goals.
- Led a team of creatives, fostering collaboration and innovation in campaign execution.
- Analyzed market trends to inform strategic direction and content optimization.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
Bartender & Social Media/Event Manager
Beckett Ridge Golf Course
West Chester, OH
02.2025 - Current
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Trained new bartenders on best practices, recipes, and customer service techniques.
- Managed inventory levels, ordering supplies as needed to minimize waste and shortages.
- Implemented efficient workflow processes to streamline service during busy shifts.
- Fostered strong relationships with regular customers, increasing loyalty and repeat business.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Server/Bartender
The Cheesecake Factory
Dayton & Liberty Twp., OH
07.2018 - 01.2024
- Delivered exceptional guest service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, optimizing workflow and minimizing wait times.
- Collaborated with kitchen staff to ensure timely food preparation and accuracy of orders.
- Trained new servers on menu knowledge, service techniques, and restaurant protocols.
- Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
- Implemented upselling techniques that increased average check size through product recommendations.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Conducted inventory checks for supplies, contributing to effective stock management and cost control.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Assistant Bar Manager/Event Manager
Fox & Hound
Mason, OH
10.2014 - 04.2016
- Assisted in managing daily bar operations, ensuring efficient service and customer satisfaction.
- Trained and mentored staff on drink preparation techniques and customer engagement strategies.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed promotional events to enhance customer experience and increase bar revenue.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Monitored compliance with health and safety regulations to maintain a safe environment.
- Resolved customer complaints promptly, improving overall guest satisfaction rates.
- Analyzed sales data to identify trends and inform strategic decisions for menu offerings.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Fostered a positive work environment by providing ongoing support, training, and mentoring to bar staff.
- Supported event planning initiatives by coordinating with clients to accommodate special requests or customizations within budget constraints.
- Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained a clean, safe, and inviting atmosphere through consistent enforcement of health and safety regulations.
- Facilitated ongoing communication between bar staff and restaurant kitchen team to ensure seamless service delivery during busy meal periods.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Maximized profit margins by negotiating competitive pricing with suppliers and managing inventory levels.
- Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Increased employee retention rates through proactive conflict resolution strategies and open communication channels.
- Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
- Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced bar efficiency by streamlining inventory management and ordering processes.
- Boosted revenue by developing promotional events and cultivating relationships with local vendors for cross-promotional opportunities.
- Expanded menu offerings by researching industry trends, attending relevant workshops or conferences, and staying current on mixology practices.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Training Realtor
Comey & Shepard Realtors
West Chester, OH
10.2014 - 10.2015
Assistant Sales Associate
Ryan Homes
West Chester, OH
10.2013 - 10.2014
- Greet potential buyers in model homes for tours, schedule appointments with sales managers, assist in marketing activities, host all events & realtor activities
- Oversaw the planning of one of the most successful grand openings for a community, Fort Scott
- Assisted in managing customer inquiries and providing product information to enhance sales effectiveness.
- Coordinated with sales team to streamline processes and improve customer engagement strategies.
- Implemented feedback mechanisms to identify areas of improvement in customer service delivery.
- Led initiatives to enhance product displays, increasing overall visibility and customer interest.
- Facilitated communication between departments to ensure alignment on project goals and timelines.
- Enhanced customer loyalty through attentive listening, addressing specific needs, and maintaining a genuine interest in helping each individual find the best solutions for their situation.
- Contributed to successful team sales goals by actively seeking opportunities to cross-sell or upsell when appropriate.
- Built lasting relationships with clients through personable interactions which led them return for repeat business.
- Handled customer complaints professionally and efficiently, finding resolution quickly while preserving customer loyalty.
- Developed strong product knowledge through continuous learning about new offerings and attending vendor trainings as needed.
- Provided excellent after-sales support, helping customers with inquiries about their purchases or potential issues they might encounter.
- Established rapport with customers using active listening and interpersonal skills.
Accounts Receivables
Masters Pharmaceuticals, Inc.
Cincinnati, OH
10.2010 - 06.2013
- Achieved significant reduction in outstanding accounts receivables by implementing rigorous follow-up procedures with insurers and patients.
- Optimized cash flow through diligent monitoring of aged accounts receivables reports and initiating appropriate actions for collection efforts.
- Participated in process improvement initiatives aimed at optimizing workflows for greater efficiency within the accounts receivables department.
- Reduced outstanding accounts receivables, utilizing advanced negotiation and persuasion skills.
- Reduced overdue accounts receivables, implementing proactive follow-up process with clients.
- Conducted daily accounts receivables reconciliations.
- Reduced aged accounts receivables by implementing effective follow-up strategies with patients and insurers.
- Reduced outstanding accounts receivables by diligently following up with clients and resolving billing issues.
- Assisted with reducing outstanding accounts receivables by diligently following up on unpaid claims and denied coverage cases.
- Maintained accurate documentation regarding accounts payables and accounts receivables in accordance with company policies.
- Reduced outstanding accounts receivables through assertive follow-up on unpaid claims and diligent negotiations with insurance companies.
- Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
- Supported annual audit process by providing necessary documentation related to Accounts Receivables.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Played a key role in reducing aged accounts receivables through persistent follow-up on outstanding claims with insurance payers.
- Collected outstanding accounts receivables from customers.
- Collaborated with external collection agencies and legal counsel on complex delinquent accounts.
- Analyzed accounts for delinquencies and other ongoing issues.
- Balanced multiple accounts simultaneously while consistently meeting deadlines and maintaining the highest level of quality in deliverables.
- Ensured compliance with local, state, and federal tax regulations by maintaining up-to-date knowledge of tax laws affecting accounts payable activities.
- Retained key accounts through diligent relationship management, understanding client needs, and ensuring timely delivery of services.
- Managed customer accounts efficiently, ensuring timely updates on orders, payments, and delivery status.
Education
Real Estate
Hondros College of Business
Mason, OH01.2014
Zoology
Miami University
Oxford, OH01.2012
Skills
Social Media & Marketing
Customer Service
Extremely Detail-Oriented
Fast Learner
Highly Motivated
Computer Efficient
Timeline
Owner/Operator
Clever Girl Social, LLC
05.2026 - Current
Bartender & Social Media/Event Manager
Beckett Ridge Golf Course
02.2025 - Current
Server/Bartender
The Cheesecake Factory
07.2018 - 01.2024
Assistant Bar Manager/Event Manager
Fox & Hound
10.2014 - 04.2016
Training Realtor
Comey & Shepard Realtors
10.2014 - 10.2015
Assistant Sales Associate
Ryan Homes
10.2013 - 10.2014
Accounts Receivables
Masters Pharmaceuticals, Inc.
10.2010 - 06.2013
Zoology
Miami University
Real Estate
Hondros College of Business