BRANDI POOLE
Ranger,GA
Summary
As an ambitious individual, I prioritize accomplishing tasks and producing successful outcomes. I am motivated by opportunities for growth, challenges, and leveraging my strengths to excel. I have a demonstrated track record of adapting rapidly to new environments and interacting effectively with diverse groups of people. As a collaborative team player, I take pleasure in engaging with the public.
Overview
4
4
years of professional experience
Work History
Manager
Bojangles' Famous Chicken 'n Biscuits
Jasper, GA
09.2024 - Current
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Reviewed completed work to verify consistency, quality, and conformance.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
Security Officer
VA Pickens County Clinic
07.2024 - 09.2024
- Monitor premises for suspicious activity, ensuring a safe environment for patients and staff
- Guide patients and visitors to appropriate personnel, enhancing service efficiency
- Facilitate business sign-ins and direct them to required areas, improving visitor management
- Document incidents involving disruptive patients and accidents, maintaining detailed records
- Ensure facility security through vigilant monitoring and rapid incident response
- Implement advanced access control measures, enhancing overall safety protocols
- Foster positive relationships with staff and visitors, creating a welcoming yet secure environment
- Coordinate with team members to maintain seamless security coverage
- Implement advanced security protocols, enhancing facility safety
- Conduct thorough incident documentation, maintaining accurate records for risk assessment
Professional Cleaner
Sustain Cleaning Services
Canton, Ga
02.2021 - 06.2024
- Deliver high-quality cleaning services for commercial and residential clients, ensuring customer satisfaction
- Expertly manage cleaning chemicals and products for safe and effective use
- Provide daily customer service, addressing and resolving client concerns promptly
- Effectively manage time to complete tasks independently and as part of a team
- Handle confrontation and conflict with professionalism, maintaining a positive work environment
- Manage time effectively to meet client deadlines, consistently exceeding customer expectations through exceptional service and attention to detail
Expanded Functions DA
Good Samaritan
Jasper
11.2020 - 12.2021
- Led training for interns and students, enhancing team skills and efficiency
- Managed supply orders, ensuring timely availability of necessary materials
- Assisted in diverse patient cases, providing comprehensive support to the dentist
- Performed lab work and sterilization, maintaining high standards of hygiene
- Educated patients on dental procedures, improving their understanding and comfort
- Coordinated with doctors on complex procedures, utilizing X-ray and expanded function certifications to provide comprehensive dental support
- Created a welcoming environment for patients, offering pre and post-operative guidance, and educating on dental prosthetics to improve patient comfort
- Maintained meticulous patient charts and ensured thorough sterilization of equipment, upholding high standards of hygiene and record-keeping
- Along with front desk assistance, scheduling and inputting insurance information for patients
- Experience with hard of hearing patients, learning communication with hard of hearing or deaf patients
Education
Expanded Function Dental Assistant -
Altierus Career College
10.2020
EMS - CNA -
Tri County Community College
11.2016
Skills
- Time Management
- Interpersonal Skills
- Customer Service
- Communication
- Leadership
- Adaptability
- Attention to Detail
- Organizational Skills
- Teamwork
- Problem Solving
- Conflict Resolution
- Microsoft
Timeline
Manager
Bojangles' Famous Chicken 'n Biscuits
09.2024 - Current
Security Officer
VA Pickens County Clinic
07.2024 - 09.2024
Professional Cleaner
Sustain Cleaning Services
02.2021 - 06.2024
Expanded Functions DA
Good Samaritan
11.2020 - 12.2021
Expanded Function Dental Assistant -
Altierus Career College
EMS - CNA -
Tri County Community College
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