Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Brandi Reaves

Fort Worth

Summary

Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.

Overview

11
11
years of professional experience

Work History

Patient Relations Manager

Oak Street Health (CVS)
09.2022 - Current
  • Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
  • Serve as an internal resource in the clinic on insurance questions for physicians and staff
  • Manage the welcome visit and orientation process for new Oak Street Health patients
  • Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
  • Managed patient feedback, implementing changes that led to increased satisfaction rates.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Precert Coordinator

Oklahoma Heart Hospital
05.2021 - 08.2022
  • Responsible for pre-registration of patients, to include pre-authorizations, insurance verification, calculation of patient portion prior to admission. Obtains list of patients of patients daily and reviews each patient account. Obtains required insurance verification within 24 hours of services. Obtains stat and same day procedure authorizations. Notifies provider of denials, pre-determinations within a timely matter.

Patient Service Representative

Integris Cardiovascular Physicians
04.2020 - 04.2021
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Assisted patients in filling out check-in and payment paperwork.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Verified insurance eligibility and coverage for patients.
  • Managed patient registration process, confirming data accuracy and completeness.

Clinic Supervisor

Integris Women’s Health
04.2017 - 03.2020
  • Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
  • Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
  • Managed daily operations, ensuring smooth functioning and high-quality patient care within the clinic.
  • Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
  • Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.

Certified Nurse Assistant

Mercy Rehabilitation Hospital
12.2014 - 03.2017
  • Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Improved patient comfort by repositioning and transferring them on a regular basis.
  • Demonstrated proficient use of medical equipment such as blood pressure monitors and oxygen concentrators for efficient patient care delivery.
  • Collaborated with nursing staff to promptly address any concerns or emergencies, prioritizing patient safety and well-being at all times.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.

Education

Associate in Practical Nursing -

Donnelly College
05.2013

Associate in Applied Science - Medical Assisting

Heritage College
05.2007

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Scheduling appointments
  • Patient confidentiality
  • Medical terminology
  • Eligibility determination
  • Medical insurance
  • Office administration
  • Conflict resolution

Accomplishments

  • Employee of the Month- Unmatched Patient Experience- June 2023
  • Oaky Club Award- Most Improved- April 2024
  • Oaky Shoutouts
  • OSH AEP Kickoff Award- For Being Relentlessly Determined- August 2024

Timeline

Patient Relations Manager - Oak Street Health (CVS)
09.2022 - Current
Precert Coordinator - Oklahoma Heart Hospital
05.2021 - 08.2022
Patient Service Representative - Integris Cardiovascular Physicians
04.2020 - 04.2021
Clinic Supervisor - Integris Women’s Health
04.2017 - 03.2020
Certified Nurse Assistant - Mercy Rehabilitation Hospital
12.2014 - 03.2017
Heritage College - Associate in Applied Science, Medical Assisting
Donnelly College - Associate in Practical Nursing,

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Brandi Reaves