BRANDI SABASTRO

Cashier, closer. Cleaning and mopping the facility after closing.

• Coordinated care for Medicare patients in underserved communities to enhance access to necessary services.
• Facilitated development of care plans between patients and healthcare providers to ensure comprehensive patient support.
• Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
• Conducted outreach efforts to promote community health initiatives. Making and taking over 60 calls per day.
• Connected individuals facing food insecurities with resources to improve their nutritional access.
• Aided in arranging medical transportation and improving housing conditions for better at-home environments.
• Supported patients in understanding medical paperwork and requirements.
• Some medical secretary duties involved. Assisted clinic with taking calls and scheduling patients.

Collaborated with team members while working from home.

• Processed healthcare applications and conducted thorough document reviews, ensuring accuracy and completeness to support compliance.
• Supported the identification and resolution of potential compliance issues to enhance team efficiency and effectiveness.
• Identified and resolved potential compliance issues, contributing to improved operational efficiency within the team.
• Managed high volume of documents and applications, demonstrating strong organizational skills to maintain workflow.
• Completed 40 detailed task a day simultaneously handling inbound and outbound calls.
• Maintained all required metrics

• Facilitated customer transactions and addressed inquiries to enhance shopping experience.
• Maintained clean and organized checkout area to promote efficient service.
• Coordinated with colleagues to streamline closing procedures and ensure accuracy.

Maintained accuracy in evaluating healthcare applications.

• Reviewed client accounts to ensure adherence to organizational policies.
• Assisted enrollees with updates and appeals for healthcare applications.
• Processed complaints and escalations to facilitate timely resolutions.
• Resolved customer complaints with empathy and professionalism.
• Communicated effectively with clients regarding account status and inquiries.
• Collaborated with cross-functional teams to resolve account discrepancies.
• Maintained detailed records of account interactions to support efficient resolution tracking.
• Used CRM software to track and manage customer interactions.
• Achieved high productivity while working in a fast-paced environment. Handle a high volume Of calls 60-90 interactions per day.
• Supported peers as a temporary team lead during escalations in 2019.
• Supported daily operations in both office and remote settings.

• Provided customer support to enhance shopping experience, stocking and closing the store.
• Maintained cleanliness and organization of gas station area.
• Assisted customers with fuel purchases and card transactions.
• Monitored fuel levels and reported discrepancies to management.

• Managed high-volume inbound communications from new and existing enrollees, ensuring efficient health care application processing. Taking 70 plus calls per day. Utilizing multiple screens.
• Facilitated online registration and reviewed health care plans for timely enrollments, contributing to a seamless onboarding experience.
• Championed team collaboration, fostering an environment of shared knowledge and support to improve overall performance.