MAHOGANY N. EPPS
New Haven,CT
Summary
Dedicated and empathetic NHA Certified Clinical Medical Assistant and Certified Phlebotomy Technician offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
MEDICAL ASSISTANT (Contract)
Yale Multi-Specialty Practice via Roth Staffing
Guilford, USA
02.2024 - 04.2024
- Provided clinical support across multiple specialties including plastic surgery, orthopedics, gastroenterology, and neurology
- Conducted patient assessments and measurements for Durable Medical Equipment (DME) sizing and fitting
- Coordinated with insurance providers to verify DME coverage and eligibility
- Educated patients on proper DME usage and maintenance procedures
- Adapted quickly to varied clinical protocols and procedures specific to each specialty department
- Assisted specialists during examinations and procedures
- Maintained accurate patient records and coordinated care across different departments
- Demonstrated flexibility and proficiency in multiple specialty settings
PEDIATRIC MEDICAL ASSISTANT
Fair Haven Community Healthcare - Pediatric Office
New Haven, USA
04.2022 - 08.2023
- Performed comprehensive pediatric patient care including vital signs, patient rooming, and documentation in EHR
- Administered and processed COVID-19 and influenza tests following pediatric protocols
- Conducted point of care testing and processed urine samples according to laboratory standards
- Maintained child-friendly, sterile environments and prepared examination rooms according to medical protocols
- Assisted providers during pediatric examinations and procedures as needed
- Managed parent/guardian communication portal and responded to messages promptly
- Scheduled pediatric appointments for provider visits and nurse visits based on urgency and availability
- Communicated test results to parents/guardians following established protocols
- Coordinated with pediatric healthcare team to ensure efficient patient flow
- Maintained accurate and detailed electronic health records while ensuring patient confidentiality
MEDICAL ASSISTANT INTERN
Savin Medical
West Haven, USA
07.2021 - 09.2021
- Assisted in patient examinations and procedures under direct supervision
- Recorded vital signs and updated electronic health records with precise clinical documentation
- Conducted patient interviews to gather comprehensive medical histories
- Managed front office duties including appointment scheduling and medical records management
Education
Associate of Science - Nursing
Goodwin University
East Hartford, CT01-2026
Medical Assistant Certificate -
Porter and Chester Institute
Hamden, CT01.2021
High School Diploma -
Hill Regional Career High School
New Haven, CT01.2014
Skills
- Multi-Specialty Clinical Experience
- Pediatric Patient Care
- Patient Assessment & Vital Signs
- Certified Phlebotomy Services
- Point of Care Testing
- COVID-19 & Flu Testing
- Specimen Collection & Processing
- Electronic Health Records (EHR)
- HIPAA Compliance & Medical Privacy
- Patient Care Coordination
- Clinical Laboratory Procedures
- Strong communication and interpersonal skills
- Medical Terminology Proficiency
- Team Collaboration
- Cultural Sensitivity
- Time Management
- Crisis Management
- HIPAA Compliance
- Wound care
Certifications/Education
- Associate of Science in Nursing (In Progress), Goodwin University, Current Student
- NHA Certified Clinical Medical Assistant (CCMA), National Healthcareer Association, 03/01/21
- NHA Certified Phlebotomy Technician (CPT), National Healthcareer Association, 03/01/17
- Medical Assistant Certificate, Porter and Chester Institute, Hamden, CT, 03/01/21
- High School Diploma, Hill Regional Career High School, New Haven, CT, 06/01/14
References
References available upon request.
Timeline
MEDICAL ASSISTANT (Contract)
Yale Multi-Specialty Practice via Roth Staffing
02.2024 - 04.2024
PEDIATRIC MEDICAL ASSISTANT
Fair Haven Community Healthcare - Pediatric Office
04.2022 - 08.2023
MEDICAL ASSISTANT INTERN
Savin Medical
07.2021 - 09.2021
Associate of Science - Nursing
Goodwin University
Medical Assistant Certificate -
Porter and Chester Institute
High School Diploma -
Hill Regional Career High School
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