Brandi Sanders
Mount Vernon,WA
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Phlebotomist
Optum-United Health Group
Everett, WA
04.2026 - Current
- Led blood collection procedures ensuring adherence to safety and quality standards.
- Mentored junior phlebotomists, enhancing team skills and performance metrics.
- Streamlined patient scheduling processes, improving operational efficiency and patient flow.
- Implemented best practices for specimen handling, resulting in reduced contamination rates.
- Conducted quality assurance audits to maintain compliance with regulatory requirements.
- POCT testing: Covid-19, Strep, Influenza A/B, Troponin, H2, EKG and Clinitek UA.
- Report critical findings to appropriate staff.
Medical Receptionist
Confluence Health
Omak, WA
04.2025 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Greets patients and visitors in a prompt, courteous manner, prepares patient information for the visit. Coordinates with providers and support staff for efficient patient flow.
- Schedules, cancels and reschedules appointments. Utilizes the waitlist for patients requesting an earlier appointment, and for filling provider openings.
- Operates general office equipment.
- Verifies accurate billing, demographic, and insurance information at every encounter. Accurately codes new insurance using available resources.
- Collects co-pays and payments on accounts and provides receipts. Explains co-pay and time of service policy to patients, collects patient balance owing on account when appropriate.
- Ability to balance a cash drawer and perform elementary math functions (addition/subtraction).
Phlebotomist II
Quest Diagnostics
San Antonio, TX
05.2023 - 01.2025
- Collected blood samples in accordance with laboratory protocols and regulations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Monitored supply levels and placed orders for laboratory supplies.
- Reviewed and processed requisitions for laboratory tests.
- Provided guidance and support to laboratory personnel.
Phlebotomist/Lab Assistant/Patient Referrals
Jefferson Family Practice
San Antonio, TX
09.2022 - 05.2023
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Managed specimen sample handling, receiving, storage and inventory.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Demonstrated competence in collecting lab samples for testing.
- Prepared samples for centrifugation, aliquoting and preserving sample integrity.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Phlebotomist Technician 3
The Everett Clinic/Optum
Stanwood, WA
12.2019 - 11.2021
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Documented information by maintaining daily logs and equipment record books.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Packaged and shipped specimens to central lab daily.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Conducted wide range of laboratory tests and recorded results.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized, sorted, and checked input data against original documents.
Education
Certificate of Completion in Phlebotomy Technician - Phlebotomy
Bellingham Technical College
Bellingham, WA06-2019
High School Diploma -
Sedro Woolley High School
Sedro-Woolley, WA05-1993
Skills
- Phlebotomy Procedures
- Time Management
- Data Entry
- HIPAA
- Multi-Line Phone Proficiency
- Verbal and Written Communication
- Sanitation and Sterilization
- Medical Terminology
- Schedule Management
- Dedicated Team Player
- HIPAA Guidelines
- Healthcare Ethics
Certification
- MA-P - Phlebotomy Technician
- BLS Certified
Timeline
Senior Phlebotomist
Optum-United Health Group
04.2026 - Current
Medical Receptionist
Confluence Health
04.2025 - Current
Phlebotomist II
Quest Diagnostics
05.2023 - 01.2025
Phlebotomist/Lab Assistant/Patient Referrals
Jefferson Family Practice
09.2022 - 05.2023
Phlebotomist Technician 3
The Everett Clinic/Optum
12.2019 - 11.2021
Certificate of Completion in Phlebotomy Technician - Phlebotomy
Bellingham Technical College
High School Diploma -
Sedro Woolley High School