Brandi Schleisman
Nevada,IA
Summary
Seeking meaningful work that fosters personal growth. Thoughtful and attentive worker eager to contribute to a team-oriented environment. Values a flexible work schedule that promotes collaboration, independence, and the achievement of shared goals. Aspires to work in an environment that encourages problem-solving and critical thinking, while receiving mentorship through strong leadership and a culture of collaboration.
Overview
18
18
years of professional experience
Work History
Counseling Program Support Scheduler
Youth & Shelter Services
08.2024 - Current
- Provide administrative support to a team of mental health and psychiatric professionals in multiple locations
- Answer phone calls, emails, fax requests, and triage any client concerns to the appropriate channels
- Streamline office operations by effectively confirming appointments, communicating with clients, and updating client records
- Maintain all confidential data and client records in accordance with HIPAA privacy practices
- Greet clients and build rapport by providing an atmosphere of warmth and trauma-informed care
- Regularly stock and inventory office items
Front Desk Coordinator
Compass Tree Counseling
11.2022 - Current
- Provided administrative support to a team of eight licensed mental health therapists
- Answered phone calls, emails, fax requests, and triaged any client concerns to the appropriate channels
- Maintained all confidential data and client records in accordance with HIPAA privacy practices
- Scheduled clients, collected paperwork, and uploaded documents to the Electronic Medical Records system
- Greeted clients and built rapport by providing an atmosphere of warmth and acceptance
- Regularly stocked and inventoried office items
- Placed orders for additional supplies when needed
Spiritual Care Director, Direct Care Staff
Wings of Refuge
06.2014 - 11.2022
- Develop and facilitate all spiritual development content for the program
- Offered regular support to all direct care staff through individual meetings and planning retreat days
- Created individual weekly schedules for all participants
- Supervised daily activities and provide a safe environment for individuals with complex-trauma
- Enforced program rules and guidelines in accordance with Wings of Refuge policies and procedures
- Taught and modeled life skills and healthy lifestyle behaviors
- Monitored progress of each participant and documented accordingly
- Promoted wholesome community living and facilitated conflict resolution
Program Director
Wings of Refuge
05.2017 - 10.2018
- Oversaw team of seven direct care staff focused on collaboration, strategic planning and best practices
- Evaluated staff annually
- Coordinated communication and functionality of all program operations
- Ensured all program policies and procedures were routinely followed
- Oversaw all participant programming and lead spiritual development programming
- Lead participant goal setting and tracked individual progress
- Developed individual safety plans for participants
- Interacted with participants using trauma-informed care and the strength-based approach
Dietary Aide
Scenic Living Communities
06.2006 - 07.2011
- Assisted with daily food preparation and serving according to state guidelines
- Ensured HIPAA compliance
- Closely followed sanitation and food handling guidelines while assisting the cook with all daily meal preparation
- Served up to forty-five resident meals
- Bussed and reset tables, keeping the dining area clean
- Interacted positively with residents while ensuring their needs were being met
Education
Bachelor's - Psychology: Christian Counseling
Liberty University
10.2024
Bachelor's - Sociology and Religion
Simpson College
Indianola, IA04.2009
Associate's - Liberal Arts
Ellsworth Community College
Iowa Falls, IA05.2008
Skills
- HIPAA proficient
- Call management
- G-Suite and Microsoft Word
- Problem-solving
- Leadership
- Detail oriented
- Organized
- Teachable
- Compassionate
- Collaboration
- Trauma-informed care
Timeline
Counseling Program Support Scheduler
Youth & Shelter Services
08.2024 - Current
Front Desk Coordinator
Compass Tree Counseling
11.2022 - Current
Program Director
Wings of Refuge
05.2017 - 10.2018
Spiritual Care Director, Direct Care Staff
Wings of Refuge
06.2014 - 11.2022
Dietary Aide
Scenic Living Communities
06.2006 - 07.2011
Bachelor's - Sociology and Religion
Simpson College
Associate's - Liberal Arts
Ellsworth Community College
Bachelor's - Psychology: Christian Counseling
Liberty University
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