Brandi Shaw
Alexis,IL
Summary
Compassionate medical professional with expertise in patient scheduling and phlebotomy. Proven ability to maintain HIPAA compliance and enhance patient experience through effective communication and safety protocols.
Detail-oriented medical assistant skilled in patient intake, clinical documentation, and laboratory safety. Demonstrated success in optimizing clinic workflows and ensuring patient-focused care, contributing to reduced wait times and improved patient satisfaction.
Results-driven phlebotomist with extensive experience in specimen collection and processing. Known for adherence to safety standards and commitment to patient education, ensuring accurate testing and a supportive experience.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Illinois Cancer Care
Galesburg, IL
10.2024 - Current
- Assisted with patient intake and medical history collection to ensure accurate records.
- Coordinated scheduling of patient appointments, optimizing clinic workflow and reducing wait times.
- Administered medications and injections according to physician protocols, ensuring patient safety and comfort.
- Conducted routine laboratory tests, processing specimens while maintaining compliance with safety standards.
Laboratory Assistant
OSF Healthcare St. Mary's
Galesburg, IL
09.2024 - Current
- Assisted in preparation and analysis of laboratory samples following standard operating procedures.
- Maintained laboratory equipment and ensured compliance with safety protocols.
- Documented test results accurately, supporting data integrity for clinical evaluations.
- Collaborated with team members to optimize workflow efficiency in sample processing.
Medical Assistant
ORA Orthopedics
Moline, IL
08.2021 - 06.2024
- Educated patients on treatment plans and medication usage, enhancing understanding and adherence to care.
- Supported clinical staff in procedures by preparing necessary instruments and supplies for efficient operations.
- Maintained cleanliness and organization of exam rooms, contributing to a safe and welcoming environment for patients.
- Monitored inventory levels of medical supplies, facilitating timely reordering to prevent shortages during procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
Phlebotomist
Unity Point
Bettendorf, IA
06.2016 - 08.2021
- Collected blood samples using venipuncture and capillary techniques to ensure accurate testing.
- Maintained compliance with safety protocols and infection control standards during all procedures.
- Processed laboratory requisitions efficiently, ensuring timely delivery of samples to testing facilities.
- Educated patients on procedures, alleviating anxiety and ensuring cooperation during blood draws.
- Mentored junior phlebotomists, providing training on techniques and best practices for sample collection.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomist
Cottage Hospital
Galesburg, IL
06.2013 - 07.2016
- Collaborated with healthcare teams to streamline patient flow and improve overall service delivery.
- Implemented process improvements that enhanced efficiency in specimen handling and labeling procedures.
- Led initiatives to enhance patient experience through improved communication and procedural transparency.
- Centrifuged blood samples as outlined in clinical protocols.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Phlebotomist
Genesis Medical Center
Silvis, IL
12.2009 - 05.2013
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
Education
High School Diploma - Phlebotomy
Carl Sandburg College
Galesburg, IL12-2009
High School Diploma -
Alexis High School
Alexis, IL05-1994
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Phlebotomy
- CPR
- Specimens collection and processing
Timeline
Medical Assistant
Illinois Cancer Care
10.2024 - Current
Laboratory Assistant
OSF Healthcare St. Mary's
09.2024 - Current
Medical Assistant
ORA Orthopedics
08.2021 - 06.2024
Phlebotomist
Unity Point
06.2016 - 08.2021
Phlebotomist
Cottage Hospital
06.2013 - 07.2016
Phlebotomist
Genesis Medical Center
12.2009 - 05.2013
High School Diploma - Phlebotomy
Carl Sandburg College
High School Diploma -
Alexis High School