Brandi Simpson
Moneta,VA
Summary
Detail-oriented professional skilled in customer service and operational management. Proven ability to train and develop staff while ensuring compliance and enhancing customer experiences. Dedicated key holder with expertise in store security and cash handling. Known for maintaining inventory accuracy and fostering a positive customer experience while overseeing daily operations.
Overview
5
5
years of professional experience
Work History
Key Holder
O'Reilly Auto Parts
Roanoke, Virginia
09.2025 - Current
- Ensured store security by managing key holder responsibilities during shifts. such as opening and closing the store, setting alarms.
- Managed store operations and maintained inventory accuracy during shifts.
- Supervised daily cash handling and ensured compliance with company procedures.
- Verified accuracy of register tills at beginning and end of shift.
- Supervised bank deposits and security procedures to support store opening and closing.
- Ensured store was opened and closed in a timely manner according to company policies.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Conducted regular inventory audits to identify discrepancies and manage stock levels.
- Trained new employees on store policies and customer service techniques to ensure consistent customer experience.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Engaged customers, delivered exceptional service, and promoted special items to achieve sales goals.
- Organized merchandise displays to improve product visibility and drive customer engagement.
- Captured customer information to maximize future clienteling opportunities.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Engaged in training sessions to enhance skills in customer service and loss prevention. on topics such as customer service techniques and loss prevention strategies.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Developed extensive product knowledge, growing revenue, and building consumer base.
- Partnered with store leadership team to learn and understand management processes and reports.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Captured customer information to maximize future clienteling opportunities.
- Developed extensive product knowledge, growing revenue, and building consumer base.
Walmart Associate
Walmart
Altavista, Virginia
02.2025 - 09.2025
- Greeted customers to establish rapport and identify their needs. to identify specific wants or needs promptly.
- Assisted customers with inquiries, delivering exceptional service throughout interactions.
- Answered questions about store offerings and directed customers to requested items.
- Recommended merchandise tailored to customer preferences to enhance shopping experience.
- Described products while explaining usage, operation, and care requirements.
- Collaborated with team members to facilitate smooth operations on a daily basis.
- Ensured cleanliness and safety standards were upheld in store environment.
- Monitored store for security threats to mitigate risks and address theft effectively.
Team Leader
McDonald's
Gretna, Virginia
03.2022 - 08.2024
- Promoted to leadership position for exemplary work ethic and outstanding customer service.
- Supervised team members during peak hours to enhance service efficiency and improve customer experience.
- Resolved customer complaints swiftly to enhance satisfaction levels.
- Delegated daily tasks to streamline operations and maximize team productivity.
- Cultivated a positive work environment that encouraged collaboration and team cohesion.
- Developed and monitored key performance indicators to assess team effectiveness.
- Implemented quality control measures to maintain food safety and cleanliness standards.
- Monitored cash handling procedures for accuracy during transactions.
Education
High School Diploma -
Gretna High School
Gretna, VA03-2023
Some College (No Degree) - Psychology
Central Virginia Community College
Lynchburg, VASkills
- Loss prevention
- Store security
- Inventory management
- Opening and closing coordination
- Visual merchandising
- Employee training
- Sales techniques
- Customer engagement
- Team leadership
- Conflict resolution
- Communication skills
Timeline
Key Holder
O'Reilly Auto Parts
09.2025 - Current
Walmart Associate
Walmart
02.2025 - 09.2025
Team Leader
McDonald's
03.2022 - 08.2024
High School Diploma -
Gretna High School
Some College (No Degree) - Psychology
Central Virginia Community College